Responsibilities:

Monitor & maintain various systems. Consequently, debugging, repairing, troubleshooting, and root cause analysis are regular tasks to maintain KPIs.
Extensive collaboration with local & global to identifying potential problems and resolving issues with SLA, ensure RCA withing stipulated timeline.
Frequently use programming languages like Python, C++, and Java to create code that supervises and controls automated systems. This code can be used to program bots or other automated machinery. It can also be used to create apps that can assist with the automation process in its entirety.
Charge of devising customized solutions for different teams, documenting the implementation/integration/migration process, and providing active support for the solution/project.
Reports outlining for continuous monitoring using big data query, Power BI, Business Object, etc. & new automation ideas, continuing machine and software upkeep best practices, test results, and much more.
Process control, administer and collaborate for efficient and reliable delivery. Regular audit to user, access, etc. is essential to ensure secured delivery.
Documentation & training for standardization and process control. Documentation promotes knowledge sharing, allowing other team members to understand how processes originated and how they need to be managed in the future.

Requirements:

Bachelor's degree in information technology, software engineering, or a relevant field.
2-3 years’ experience in field of tools/software development/maintenance, report/visualization delivery, manage infrastructure.
Great interpersonal & communication skills; hard worker & can work independently.
Problem solving & creative thinking.
Excellent analytical thinking, ability to perform audits, write document, and advance knowledge in excel.
Delivering results & meeting customer expectations, manage instructions & procedures.
• Telco industry experience as added advantage.

Summary of role requirements:

APIS Consulting Sdn Bhd