What You’ll Be Doing:

1. Handle all inquiries from customers through various channels such as e-commerce chat, whatsapp and social media.

2. Handle complaints and feedback related to the website, products, platform, and services.

3. Identify areas for service and program improvements, and make suggestions to the Supervisor/ Assistant Manager/ Manager.

4. Escalate any unresolved issues or inquiries that cannot be completed within the agreed procedures to Level 2 or the Supervisor, and resolve issues as per the recommendations of the operations management.

5. Responsible for investigating, following up on, and resolving difficult issues to ensure no problems are omitted.

6. Proactively identify issues and drive their resolution through product and process optimization to enhance user experience.

What We Look For In You:

1. Diploma or above (Bachelor's Degree preferred), with more than 1 year of customer service experience.

2. SPM Holder with 2 years of customer service experience

3. Excellent command of spoken and written English and Mandarin(Plus Point)

4. Able to accommodate work schedules.

5. Strong data analysis and logical thinking skills

6. Good stress tolerance, along with good communication and organizational skills.

7. Proactive and positive work attitude, possessing excellent customer service spirit.

Benefits & Perks:

Yearly Performance bonus

Job Types: Full-time, Contract, Fresh graduate
Contract length: 24 months

Pay: RM2,600.00 - RM2,800.00 per month

Benefits:

Opportunities for promotion

Schedule:

Monday to Friday

Supplemental Pay:

Performance bonus

Work Location: In person

Bookurve Sdn Bhd