BRANCH MANAGER (Retail / Pet Care / Service)

Location: Shah Alam

Industry: Retail / Pet Care / Service

Employment Type: Full-Time

WORKING HOURS

9:30 AM – 6:30 PM

5.5 working days

SALARY & TERMS

RM2,500 – RM3,200 (Based on experience & performance)

Probation: 2 months

This role is NOT for entry-level managers or passive operators.

We are looking for a hands-on, sales-focused Branch Manager who can lead, sell, train, and maintain quality — not just sit behind a desk.

WHO WE ARE LOOKING FOR

Only candidates who meet ALL criteria below should apply:

1. Minimum 2 years experience as a Manager / Assistant Manager

– MUST have proven sales background (upselling, closing, targets).

2. Experienced in managing staff

– Scheduling, discipline, coaching, and performance monitoring.

3. Firm, assertive, and disciplined

– Able to lead without being emotional or overly soft.

4. Strong communication & upselling skills

– Confident speaking to customers and converting sales.

5. Own transportation & valid driving license

– Required to move between 2 branches & HQ.

6. Comfortable working with cats

– This is a pet-care environment. Fear of animals is not acceptable.

Candidates without real sales exposure or leadership experience will NOT be shortlisted.

JOB SCOPE & RESPONSIBILITIES

As Branch Manager, you are expected to be active, visible, and accountable:

1. Drive sales & acquire customers

Upsell services, manage walk-ins, and hit monthly targets.

2. Manage & oversee 2 branches

Operations, staff discipline, daily workflow, and reporting.

3. Staff training & onboarding

Ensure staff performance, SOP compliance, and service standards.

4. Involved in social media & marketing

Comfortable appearing on camera (videos, content, promotions).

5. Maintain service & operational quality

Customer satisfaction, cleanliness, SOP, and brand image.

BENEFITS

1. Annual salary increment (based on performance)

2. EPF, SOCSO & statutory benefits

3. Monthly sales incentive

4. Hands-on practical onboarding

5. Attendance allowance

6. Daily KPI & performance reporting to Senior Manager

IMPORTANT NOTICE

This position requires:

Strong leadership

Sales confidence

Accountability

Willingness to be hands-on

Not suitable for candidates who:

Avoid sales

Cannot handle pressure

Prefer routine admin work only

Are uncomfortable with animals

Job Type: Full-time

Pay: RM2,500.00 - RM3,200.00 per month

Benefits:

Health insurance
Maternity leave
Meal allowance
Opportunities for promotion
Professional development

Application Question(s):

How many years of hands-on sales experience do you have (closing & upselling)?
Less than 1 year
1–2 years
2–4 years
More than 4 years
Which best describes your past sales responsibility?
I assisted sales only
I handled sales without targets
I had monthly sales targets and was accountable
I managed a team with sales KPIs
What is the highest price range of product or service you have sold?
Below RM50
RM50 – RM100
RM100 – RM500
Above RM500
What was your average monthly sales responsibility in your previous role?
No fixed target
Below RM20,000
RM20,000 – RM50,000
Above RM50,000

Willingness to travel:

25% (Preferred)

Work Location: In person

Catzonia Hostails Sdn Bhd