A Telesales Executive job typically involves contacting customers or potential customers by phone to provide information, answer inquiries, generate sales leads, schedule appointments, or conduct follow-ups. Here's what each requirement usually means:

1. Excellent Communication and Writing Skills in English and Chinese

Speak clearly, professionally, and confidently with customers.
Understand customer questions and respond appropriately.
Write professional emails, messages, or call notes in both languages.
Communicate effectively with customers, colleagues, and supervisors.

2. Strong Customer Service and Telephone Handling Skills

Answer calls politely and professionally.
Listen actively to customer concerns.
Handle complaints calmly and find solutions.
Maintain a friendly and helpful attitude throughout conversations.

3. Proficiency in Microsoft Office

You should be comfortable using:

Microsoft Word for reports, letters, and documentation.
Microsoft Excel for tracking customer information, call records, and sales data.
Microsoft Outlook for emails and scheduling.
Microsoft PowerPoint for presentations when required.

4. Responsible and Reliable in Handling Tasks

Complete assigned duties accurately and on time.
Follow company procedures and policies.
Keep customer information confidential.
Take ownership of your work and follow up on pending matters.

5. Positive Attitude and Willingness to Learn

Remain motivated even when facing difficult customers.
Accept feedback and continuously improve.
Adapt to new products, systems, or procedures.
Work cooperatively with team members.

6. Good Organizational and Time-Management Skills

Manage daily call schedules efficiently.
Prioritize urgent tasks and customer follow-ups.
Keep accurate records of conversations and customer information.
Meet deadlines and performance targets.

7. Ability to Work Under Pressure and Meet Targets

Handle a high volume of calls.
Achieve sales, appointment-setting, or customer service goals.
Stay professional during busy periods.
Maintain productivity while ensuring quality service.

8. Strong Problem-Solving Skills and Attention to Detail

Identify customer issues quickly.
Provide accurate information and solutions.
Record customer details correctly.
Avoid mistakes when entering data or processing requests.

JW International Logistic Sdn Bhd