Job Description

Oversee and manage day-to-day operations of E-Commerce Marketplaces (Webstore, Lazada, Shopee etc)
Timely update and upload new products and product listings.
Create and maintain product listings, such as product description, status, price, and images when required.
Liaise with customers regarding missing/damaged items or returns.
Manage returns, arrange replacements or refunds, and maintain accurate records. Prepare bi-weekly reports for returns and refunds across all marketplaces.
Ensure the attractiveness of Marketplace & Webstore at all times.
Manage customer inquiries and customer service.
Liaise with stakeholders on upcoming deals/promotions.
Collaborate with internal teams and external vendors to define project requirements, timelines, and deliverables.
Work with Sales & Marketing team for branding and awareness activities.

Qualifications

Bachelor's Degree, Post Graduate Diploma, Professional Degree.
Minimum 2-3 years of related experience in E-commerce.
Highly knowledgeable about e-commerce platforms like Shopify, Shopee, Lazada, Facebook etc.
Passionate about E-commerce and online marketing initiatives. Proven experience in managing online marketplaces, data analysis, ERP, POS system, and IT project management.
Strong analytical skills and ability to translate data into actionable insights.
Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
Attention to detail and strong organizational skills to manage multiple tasks and projects.
Proactive, resourceful, detail-oriented, well-organized, self-directed, and able to thrive in high-pressure situations.
Able to work independently with minimum supervision, self-motivated, and a good team player.
Ability to handle multiple tasks, prioritize, and work efficiently under tight deadlines.
Good command of English, Mandarin, and Bahasa Malaysia in both spoken and written.
Ability to adapt to a fast-changing environment.
Proactively seek solutions until issues are resolved.
Basic knowledge of graphic design is an added advantage

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Application Question(s):

Experience:

Work Location: In person

Lion File Marketing Sdn Bhd