Support daily operations, academic coordination, and project activities to ensure smooth workflow and compliance with company procedures. This role works closely with senior operation team member to develop operational knowledge and coordination skills.

Operational Support:

Assist in planning, coordinating, and monitoring day-to-day operational activities.
Ensure timely execution of operational tasks and adherence to established processes and SOPs.
Support outlet operations and assist in outlet visits when required.

Academic & Administrative Support:

Support examination processes including tracking deadlines and preparing documents.
Assist in managing academic books, materials, and records.

Event & Project Support:

Support planning and coordination of concerts, showcases, roadshows, and promotional events.
Assist with event preparation, logistics, and coordination with staff and vendors.
Support execution of internal projects and operational initiatives.

Data Management & Reporting:

Maintain accurate records and prepare operational reports as required.
Support data tracking using tools such as Google Forms, Google Sheets, or similar platforms.
Analyze basic operational data to identify trends and recommend improvements.

Team Coordination:

Collaborate with different departments to support smooth project and operational execution.
Act as a coordination point for internal operational enquiries.
Work closely with senior operation team members to support daily operations.
Participate in social media content creation.

Process Improvement:

Identify inefficiencies in operational workflows and suggest improvement ideas.

Support implementation of new tools, systems, and operational processes.

Compliance & Documentation:

Ensure compliance with company policies, SOPs, and relevant guidelines.
Maintain proper and accurate documentation for operational and academic processes.

Staff & Customer Support:

Support staff engagement and welfare initiatives.
Assist in handling customer enquiries and administrative follow-ups.

Sonata Music & Art Sdn Bhd