Provide first‑line support to Contract Owners, Business Approvers, Risk Functional Assessors, and Procurement Operations Support (GFS) on TPRM and TPMS‑related enquiries.
Maintain and continuously improve the TPMS User Guide to ensure clarity, usability, and alignment with updated requirements and processes.
Lead coordination and UAT activities for system enhancements, including preparing test scripts, conducting scenario testing, documenting defects, and communicating rollout updates to AIAMY stakeholders....
Understand and analyze our existing customer base across individual, takaful, corporate and digital platforms by customer segments. Run surveys, focus groups, leverage on digital and data to get insight to their behaviors, wants and needs. Pull all of this understanding together to develop strategies which drive repeat customer purchase, cross and upsell.
Get to know our agency distribution workforce and other distribution channels. Understand what makes them tick, get consistent feedback, and adjust efforts accordingly. Perform analysis on how the different distribution channels are performing in order to form the right tactics.
Build strong relationships and constantly align with our colleagues in the distribution teams on initiatives to drive better outcomes from our distribution channels....
To support the Direct Sales (Tele-Assist) channel through campaign execution, Salesforce administration, sales performance monitoring and sales enablement activities.
To ensure campaigns, CRM platforms and sales support initiatives are executed effectively to improve productivity, conversion and customer engagement.
To provide operational support through reporting, performance tracking, training coordination and stakeholder support....
