Support the rollout and implementation of the Risk Management Framework, policies, and procedures across AIA Bhd. and its subsidiaries, ensuring alignment with Group standards and local regulatory requirements.
Assist in the development, review, and enhancement of local risk policies, including risk appetite statements, risk limits, and key risk indicators, incident and issue managements, incorporating feedback from senior management and the Board.
Coordinate and facilitate the RCA program across business units to ensure operational risks are properly identified, assessed, and mitigated, including issue management, consultation/challenge on the control effectiveness, and key control testing....
Draft, review and maintain on an ongoing basis, local policies and guidelines to ensure compliance with both the AIA Group requirements and local regulatory requirements.
Implement a risk-based data protection program across the Company and embed privacy-by-design in Company’s processing operations....
Understand and analyze our existing customer base across individual, takaful, corporate and digital platforms by customer segments. Run surveys, focus groups, leverage on digital and data to get insight to their behaviors, wants and needs. Pull all of this understanding together to develop strategies which drive repeat customer purchase, cross and upsell.
Get to know our agency distribution workforce and other distribution channels. Understand what makes them tick, get consistent feedback, and adjust efforts accordingly. Perform analysis on how the different distribution channels are performing in order to form the right tactics.
Build strong relationships and constantly align with our colleagues in the distribution teams on initiatives to drive better outcomes from our distribution channels....
Collaborate with other function heads within HR to periodically review existing guidelines and SOP for continuous improvement.
Ensure timely update of relevant SOP and the appropriate follow-up action execution on timely basis.
Draft new policy (if relevant) and conduct periodic review on existing policies, processes and procedures to keep information updated for reference....
Assist in promoting overall EODB with technology and digital solution for Banca end to end sales systems and processes. This entails understanding interaction of processes and systems across AIA and Bank Partners
Assist in driving and executing the end-to-end solution delivery which includes amongst other things –
Gap identification and solution recommendation aligned to business needs and benefits (Strategy/consultant role). This usually involves either one or all of - conducting workshops, ghosting end users, interviews and use of traditional data analytics....
To be part of the data science team to deliver analytical work with business execution that contribute to business growth, customer experience, productivity and optimizes efficiencies.
Create valuable best practices that can be replicated in other markets.
To produce best practice analytics solutions to support business decisions with measurable success to drive business growth and effectiveness....
