Establish and maintain the enterprise IAM strategy, target-state architecture, roadmap, policies, standards and control framework aligned with business priorities and security risk appetite.
Establish clear IAM service ownership, decision rights, control accountabilities, performance measures and governance forums across Technology and Business stakeholders.
Provide executive-level reporting on identity risks, control effectiveness, service health, transformation progress and material issues....
Understand and analyze our existing customer base across individual, takaful, corporate and digital platforms by customer segments. Run surveys, focus groups, leverage on digital and data to get insight to their behaviors, wants and needs. Pull all of this understanding together to develop strategies which drive repeat customer purchase, cross and upsell.
Get to know our agency distribution workforce and other distribution channels. Understand what makes them tick, get consistent feedback, and adjust efforts accordingly. Perform analysis on how the different distribution channels are performing in order to form the right tactics.
Build strong relationships and constantly align with our colleagues in the distribution teams on initiatives to drive better outcomes from our distribution channels....
Facilitate the necessary discussions with relevant stakeholders to clearly identify and articulate the business outcomes needed for the project/new product specification/enhancement/production incident request....
Serve as the principal technical expert in Data Science, Machine Learning, and Artificial Intelligence, providing thought leadership and guidance across the organization.
Partner with business stakeholders and the Insights team to identify opportunities where analytics and AI can create measurable business value.
Translate complex business challenges into actionable analytics strategies, models, and solutions....
Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints.
Provide product and service information to customers and to agents and business partners as appropriate.
Identify upselling opportunities to maintain and increase income streams from customer relationships....
Support the planning and execution of project audits across major system, digital, data and transformation initiatives. Assist in assessing key project governance, delivery and data management risks across the project lifecycle, preparing audit working papers and documenting conclusions in line with the GIA Methodology.
Assist in developing clear, practical and evidence-based observations and recommendations for management review. Support the identification of recurring themes across audit work and help track agreed actions to support timely closure.
Develop effective working relationships with project teams, business stakeholders and GIA colleagues. Support stakeholder discussions, information requests, audit planning inputs and other activities required to deliver the Project Audit plan....
