Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Understand the process and practices related to Support Templates and Standard Operating Procedures.
Take lead and drive critical incidents with team and vendors to reduce resolution time or provide workaround.
Extensive professional experience focused on Cisco products, with a strong proficiency in at least two additional products such as Aruba, Fortinet, or Palo Alto, providing an extra advantage....
Maintain overall instances of Salesforce administration (Sales Cloud, Sales Einstein and Pardot) and platform tasks include user and license management, system configuration, change control, and enhancements.
Maintain security such as user accounts/roles/profiles/permission, sharing rules, field level security, content folder rights, groups, list view rights.
Act as the go-to for local Salesforce Users and regional Salesforce Admins....