Arrow Electronics, Inc.

>5000 Employees · Electrical / Electronics ·

13 Job Vacancies

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Customer service officier Customer service officier

Arrow Electronics, Inc.

Undisclosed

Full Time

Malaysia

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrows position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
Responsible for the Order to Invoice Process including but not limited to: Order entry maintenance (outside of Infosys), value added order entry follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge ...

Posted

22 days ago

Inside Sales Representative Inside Sales Representative

Arrow Electronics, Inc.

Undisclosed

Full Time

Singapore

Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion) ITAD (Information Technology Asset Disposition). Sell and drive Solutions Selling within the approved account level strategy. Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information.
Responsible for on-going Sales Support activities for the Order to Invoice process. Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports. Owns Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs. Owns the customer interface for important Credit Financial Information as well as coordination of all available resources and support functions. ...

Posted

23 days ago

Manager, Sales Operations Manager, Sales Operations

Arrow Electronics, Inc.

Undisclosed

Full Time

Malaysia

Manage account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion) ITAD (Information Technology Asset Disposition). Sell and drive Solutions Selling within the approved account level strategy. Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information.
Responsible for on-going Sales Support activities for the Order to Invoice process. Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports. Owns Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs. Owns the customer interface for important Credit Financial Information as well as coordination of all available resources and support functions, ...

Posted

23 days ago