Inventory & Resource Management: Manage spa supplies, products, and equipment inventory, ensuring timely reordering and effective cost control while maintaining quality standards. Oversee vendor relationships and ensure all treatment products are high-quality and meet guest expectations.
Open to Malaysian and possess legal working rights in Malaysia.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be ensuring the delivery of high-quality guest experiences, leading, training, and inspiring the spa team to consistently meet and exceed service expectations while maintaining the spa's atmosphere and ambiance. You will also manage administrative tasks, such as scheduling, inventory control, and budgeting, while collaborating with other departments to promote spa services. Additionally, you will ensure all treatments meet health and safety regulations, and you will drive marketing efforts to boost guest engagement and revenue. As a Spa Supervisor , you’re not just overseeing daily spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Flexible to work nights, weekends, and holidays.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Duty Manager , you’re not just overseeing hotel operations in the absence of the Front Office Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Maintain a high customer service focus by approaching your job with the guests always in mind.
Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and team members.
Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel....
Define F&B operational strategy: Provide leadership direction for the Food & Beverage department to maximize profitability and guest satisfaction by ensuring the highest standards of quality, service, and marketing
Drive operational excellence: Plan and oversee the administrative and operational functions of the department, including budgeting, forecasting, and policy implementation, ensuring seamless day-to-day operations.
Manage costs and revenue: Implement effective controls for food, beverage, and labor costs while driving revenue through innovative marketing initiatives and service enhancements...
Review schedules and annual holidays to ensure the smooth running of the department and ensuring that resources are in place as per the demands of the business.
Assist the hotel in complying the Fire Safety Regulations and internal policies.
Assist the hotel to comply with the Health and Safety Regulations and internal policies....