Oversee the end-to-end payroll process and proactively analyse payroll, overtime, headcount, productivity, and labour cost trends to identify opportunities for operational efficiency, cost optimisation, and workforce productivity improvements, providing insightful recommendations to the hotel leadership team.
Ensure all payroll-related activities are completed accurately and on time, with all relevant payroll accounts reconciled.
Process monthly payroll, overtime payments and casual labour payroll payments.
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Deliver memorable nature experiences: Welcome and engage guests through meaningful, educational, and interactive nature-based experiences.
Lead nature activities and programs: Assist with guided walks, eco-workshops, wildlife observation, gardening, cultural discovery, and seasonal events.
Enhance guest engagement: Create fun and enriching experiences for children, families, and guests while sharing knowledge about nature and conservation.
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Support daily reservations operations: Assist in managing room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage
Coordinate group reservations: Process rooming lists, billing requirements, and special requests, and facilitate communication of relevant information between meeting planners, housing bureaus, and internal departments
Assist with revenue optimization: Monitor reservations activity and support rate and occupancy strategies to maximize revenue
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Support leadership of the team in line with Hilton’s global Promise to our Team Members – in absence of Director of Sales, take leadership responsibility for team.
Support development a culture focused on the core Hilton values.
Communicate effectively within the commercial department as well as within hotel departments.
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Executive Support & Scheduling: Manage the Commercial Director’s calendar, appointments, and meetings with precision, ensuring smooth coordination and time management.
Guest Relations & Communication: Serve as the welcoming face of the Commercial Department, handling guest enquiries, feedback, and survey responses with professionalism and warmth.
VIP & Event Coordination: Organize VIP welcome cards, amenities, and thoughtful touches like gift vouchers to enhance guest experiences and support hotel promotions.
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Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
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Oversee daily recreation operations: Manage all aspects of day-to-day recreation services, including guest experience, food and beverage offerings, marketing, merchandising, reservations, systems, budgeting, and reporting
Lead engaging programs and activities: Oversee the coordination and promotion of all recreation offerings, including pool and water activities, tennis tournaments, children’s programs, and special events
Enhance guest service delivery: Monitor service quality and guest satisfaction trends, proactively addressing concerns and identifying opportunities for improvement
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Guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
Service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly.
Coordination & Follow-Up: Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams.
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