jobs in Secretlab 1

Secretlab 1

51-200 Employees · Consumer Products / FMCG

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32 Job Vacancies

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Secretlab 1 Careers and Job Vacancies

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Senior Specialist, Customer Service Senior Specialist, Customer Service

Secretlab

Full Time

Singapore

  • Performance Monitoring: Track and analyze key CS metrics to detect emerging trends and performance risks early.
  • Incident Recovery: Act as a first responder when performance drops—leading immediate operational recovery, diagnosing root causes through data and interaction reviews, and driving long-term fixes.
  • Operational Reporting: Deliver clear, actionable updates on performance shifts, root causes, ongoing mitigation, and post-incident resolution. ...
Posted
a month ago
Senior UX Designer (Research) Senior UX Designer (Research)

Secretlab

Full Time

Singapore

  • Design, execute, and analyze end-to-end quantitative and qualitative experiments with clear hypotheses and success metrics.
  • Monitor website and performance marketing data, collaborating with the data team to extract granular insights, to perform competitive analysis, user testing, and develop data-backed personas and journey maps.
  • Manage event tracking, maintain design documentation, and explore new technologies to enhance research and customer experiences. ...
Posted
a month ago