Transcosmos (Malaysia) Sdn. Bhd.
50-200 Employees · Call Center / BPO ·
20
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Customer Service Expert under Digital Banking Project Customer Service Expert under Digital Banking Project
Transcosmos Malaysia Sdn Bhd
Global Customer Service Agent (AI Project)- Immediate Intake Global Customer Service Agent (AI Project)- Immediate Intake
Transcosmos Malaysia Sdn Bhd
- Respond to Customer Inquiries: Handle inbound customer inquiries via phone, email, live chat, and other supported channels in a timely and professional manner.
- Provide Effective Issue Resolution: Identify customer needs, resolve concerns, and provide accurate information in accordance with company policies and service guidelines.
- Handle Complaints Professionally: Manage customer complaints calmly and effectively to achieve satisfactory resolutions and maintain customer trust. ...
Posted
8 days ago
Customer Service Executive, Night Shift ( Non-Sales ) Customer Service Executive, Night Shift ( Non-Sales )
Transcosmos Malaysia Sdn Bhd
KL City
- Handle customer inquiries through calls, emails, live chat, and other communication channels.
- Provide accurate information and assistance regarding home appliances and consumer gadgets.
- Troubleshoot basic technical issues and guide customers through appropriate solutions. ...
Posted
15 days ago
Content Review-Moderation under E-commerce project Content Review-Moderation under E-commerce project
Transcosmos Malaysia Sdn Bhd
- Review and moderate product listings, descriptions, images, customer reviews, seller content, and user-generated content based on established policies and guidelines.
- Identify and take appropriate action on content that violates e-commerce policies, community standards, or platform guidelines.
- Ensure product and seller content meets required quality, accuracy, and compliance standards. ...
Posted
17 days ago
Technical Service Desk Agent (Japanese Speaker N2 and Above) Technical Service Desk Agent (Japanese Speaker N2 and Above)
Transcosmos Malaysia Sdn Bhd
KL City
- Manage and prioritize customer inquiries from various clients, ensuring timely and accurate responses
- Bilingual support skills to accurately understand inquiries and responses in English and Japanese, and to accurately translate them into Japanese or English.
- Compose thoughtful, personalized responses for a variety of end user requests ...
Posted
19 days ago