Support the supervisor in developing and enhancing airfreight forwarding products in collaboration with cross-functional teams such as Sales and Marketing.
Assist in planning and coordinating daily shipment movements in line with operational requirements and customer needs.
Negotiate with airline or vendor for charges incurred and follow margin guideline to propose sell rate.
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Support daily warehouse operations, including shipment processing, scanning, tracking, and shipment verification activities.
Manage shipment exceptions, returns (RTS), abandoned shipments, Cash-on-Delivery (COD) cases, and special delivery requests in accordance with company procedures.
Operate and maintain shipment information in operational systems such as ERA, ERN, and other relevant platforms, including updating operational logs and exception records.
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Identifies Customers’ Objectives and Business Needs
Formulates Enterprise Account Strategies Collaborates with Sales team (e.g., EAMs, Director of Sales, etc.) to align sales efforts and to determine targeted accounts and the most effective sales approach.
Formulates Solutions and Develops Proposals Collaborates with the Sales team to evaluate and determine costs of solutions, formulate account strategies for leveraging solutions, and gain agreement on established value propositions.
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Identifies Customers’ Objectives and Business Needs
Formulates Enterprise Account Strategies Collaborates with Sales team (e.g., EAMs, Director of Sales, etc.) to align sales efforts and to determine targeted accounts and the most effective sales approach.
Formulates Solutions and Develops Proposals Collaborates with the Sales team to evaluate and determine costs of solutions, formulate account strategies for leveraging solutions, and gain agreement on established value propositions.
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