Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential
Follow up with customer inquiry and provide information about services, products and to process orders
Order creation and customer account management in SAP/WMS
...
Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential
Follow up with customer inquiry and provide information about services, products and to process orders
Order creation and customer account management in SAP/WMS
...
Understand UPS service, product, systems and procedure
Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
Update the pick up arrangement, UPS supply request and tracking follow up.
...
