Full Time Customer Service Executive Jobs, Salary up to MYR 4,000 in ESW Engineering Pulau Pinang - Maukerja

• Minimum Diploma or Bachelor's Degree in Business Administration, Customer Service, Marketing or a related field.

• At least 1–3 years of working experience in customer service, sales administration, order processing or a related position.

• Fresh graduates with good communication skills and a willingness to learn are encouraged to apply.

• Experience in B2B trading, industrial products, engineering supplies, Personal Protective Equipment (PPE) or safety equipment is an added advantage.

• Good command of English and Bahasa Malaysia, both written and spoken. Mandarin is an advantage.

• Proficient in Microsoft Office, particularly Excel, Outlook and Word.

• Familiarity with ERP and CRM systems is preferred.

• Good communication, interpersonal, organizational and problem-solving skills.

• Able to handle customer enquiries, prepare quotations and process purchase orders accurately.

• Detail-oriented, responsible, proactive and able to work independently with minimum supervision.

• Able to multitask, prioritize assignments and meet deadlines in a fast-paced environment.

• Positive working attitude, strong teamwork and willingness to learn technical product knowledge.

• Customer-focused with a strong sense of accountability and commitment to service excellence.

Customer Service & Enquiry Management

• Handle daily customer enquiries through email, telephone and other communication channels.

• Respond to customer requests professionally, accurately and within established response timelines.

• Provide customers with product information, pricing, stock availability and delivery updates.

• Maintain good customer relationships and deliver excellent customer service.

Quotation Preparation & Follow-Up

• Prepare, issue and follow up on customer quotations accurately and promptly.

• Coordinate with Sales and Procurement teams to obtain product pricing, availability and technical information.

• Monitor outstanding quotations and follow up with customers to improve conversion opportunities.

• Ensure quotation details and customer records are updated accurately in the ERP and CRM systems.

Sales Order Processing & Coordination

• Receive, verify and process customer purchase orders.

• Prepare and update sales orders in the ERP system.

• Coordinate with Warehouse, Procurement and Logistics teams to ensure timely order fulfilment.

• Monitor outstanding orders, backorders and delivery schedules.

• Inform customers proactively about order status, delays and expected delivery dates.

Customer Complaints & Problem Resolution

• Attend to customer complaints, order discrepancies and delivery-related enquiries.

• Coordinate with relevant departments to resolve customer issues efficiently.

• Escalate complex or unresolved matters to the supervisor when necessary.

• Follow up on customer issues until satisfactory resolution.

Documentation, Reporting & System Updates

• Maintain accurate customer information, quotations, purchase orders and sales order records.

• Ensure proper documentation and filing of customer correspondence and transactions.

• Update customer activities, follow-ups and order progress in the ERP and CRM systems.

• Prepare daily and weekly reports on quotations, pending orders and outstanding customer enquiries.

Team Collaboration & Continuous Improvement

• Work closely with Sales, Operations, Procurement, Warehouse and Finance teams.

• Support improvements in customer service procedures and operational efficiency.

• Identify recurring customer issues and recommend practical solutions.

• Complete assigned tasks accurately and within deadlines.

• Perform other duties assigned by the Head of Customer Service & Operations.

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• EIS
• Training Provided
• Medical and Hospitalisation Leave
• Annual Bonus
• Medical Insurance
• Allowance Provided
• Performance Bonus
• Company Trip
• 5 Working Days
• Staff Discount