Full Time CHIEF CASHIER SUPERVISOR Jobs, Salary up to MYR 3,500 in RJ Food Services Pulau Pinang - Maukerja

Job Purpose

To oversee the daily cashiering operations, ensure accurate cash handling and transactions, and provide effective supervision and support to all cashiers while maintaining excellent customer service.

Key Responsibilities

1. **Cashier Operations**

- Supervise and coordinate daily cashier operations.

- Ensure all cashiers follow company SOPs and cash-handling procedures.

- Monitor cash transactions, payments, refunds and void transactions.

- Ensure sufficient cash float is prepared at the beginning of each shift.

- Conduct cash counting and reconciliation at the end of each shift.

2. **Supervision of Cashiers**

- Supervise, guide and support cashier staff during daily operations.

- Allocate cashier duties and ensure adequate counter coverage during peak hours.

- Monitor staff attendance, punctuality and work performance.

- Train new cashiers on POS systems, payment procedures and company SOPs.

3. **Cash & POS Control**

- Ensure POS transactions are recorded accurately.

- Investigate discrepancies between physical cash and POS reports.

- Report any cash shortages, overages or irregularities to management immediately.

- Maintain proper records and documentation for cash transactions.

4. **Customer Service**

- Handle customer enquiries, complaints and payment-related issues professionally.

- Assist cashiers in resolving difficult customer situations.

- Ensure customers receive efficient and courteous service.

5. **Daily Reporting**

- Prepare and verify daily cashier closing reports.

- Ensure all cash, card, QR/e-wallet and other payment collections are properly accounted for.

- Submit required reports and documents to management according to company procedures.

6. **Compliance & Security**

- Ensure compliance with company policies, cash-handling procedures and food outlet operating standards.

- Maintain confidentiality of sales, cash and financial information.

- Ensure proper security of cash and cashier-related documents.

Requirements

- Minimum **2–3 years of cashiering experience**, preferably in the F&B or retail industry.

- Previous supervisory or Chief Cashier experience is an advantage.

- Good knowledge of POS systems and cash-handling procedures.

- Good communication and customer service skills.

- Able to work in shifts, weekends and public holidays.

- Honest, responsible, detail-oriented and able to work under pressure.

- Basic computer and reporting skills.

- Able to lead and work effectively with a team.

Key Performance Indicators (KPI)

- Cash variance / cash accuracy

- Accuracy of POS transactions

- Timely completion of cashier closing reports

- Customer service performance

- Cashier attendance and discipline

- Compliance with cashiering SOPs

- Efficient handling of peak-hour operations

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Meal provided
• Opportunities for promotion

Work Location: In person