Job Purpose
To ensure the safe, timely, and efficient transportation of hotel guests while providing a warm, welcoming, and professional service experience. The Driver is responsible for airport transfers, guest transportation, vehicle cleanliness and maintenance, luggage assistance, and sharing relevant information about the hotel's facilities and local attractions. The role serves as an important ambassador of the hotel, contributing to guest satisfaction by creating a positive first and last impression through outstanding hospitality, professionalism, and attention to guest needs.
Duties and Responsibilities
- Clean, service, and maintain guest rooms, apartments, corridors, and assigned public areas according to hotel standards.
- Ensure all rooms and public areas are clean, tidy, well-stocked, and presentable at all times.
- Conduct daily room inspections and report any defects, maintenance issues, damages, or pest sightings promptly.
- Replenish guest amenities, linen, towels, and housekeeping supplies as required.
- Respond courteously and efficiently to guests' requests, ensuring a positive guest experience.
- Anticipate guests' and residents' needs, delivering personalized service whenever possible.
- Maintain the security and confidentiality of guest rooms, belongings, and hotel property.
- Take ownership of assigned areas and ensure furniture, fixtures, equipment, and room contents are well-maintained and protected from damage.
- Report lost and found items, unusual incidents, safety hazards, or suspected theft immediately.
- Ensure housekeeping equipment, carts, and supplies are clean, organized, and operational.
- Comply with hotel policies, procedures, and health and safety regulations at all times.
- Support sustainability and environmental initiatives by following hotel resource-saving practices.
- Work closely with Front Office, Engineering, and other departments to ensure smooth hotel operations and guest satisfaction.
- Provide friendly and professional interaction with guests, offering assistance and information whenever required to enhance the overall guest experience.
- Perform any other duties and responsibilities as assigned by the immediate superior or Management from time to time.
Qualifications, experience and skills·
- Minimum SPM or equivalent qualification.
- Prior housekeeping or cleaning experience in a hotel, serviced residence, or related environment is an advantage.
- Basic communication skills in English and Bahasa Malaysia.
- Physically fit and able to perform manual tasks, including standing, walking, bending, lifting, and pushing housekeeping equipment.
- Knowledge of cleaning methods, equipment, and chemicals.
- Strong attention to detail and commitment to cleanliness standards.
- Positive attitude, reliable, and service-oriented.
- Ability to work independently and as part of a team.
- Willing to work shifts, weekends, and public holidays.
Pay: RM2,000.00 - RM2,300.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Professional development
Work Location: In person