To provide product engineering and technical support to manufacturing operations by troubleshooting product-related issues, implementing approved engineering changes, maintaining technical documentation, and supporting product quality and reliability improvements.
The position focuses on ensuring product changes are implemented accurately within manufacturing operations, production-related technical issues are resolved effectively, and products meet established technical specifications and quality requirements under the guidance of the Senior Product Engineer.
KEY RESPONSIBILITIES
Manufacturing and Product Engineering Support
- Provide technical support to Production, Production Test and QAQC departments in resolving product-related issues encountered during assembly, testing and inspection.
- Investigate product failures, manufacturing defects, test failures and technical abnormalities to identify root causes and recommend corrective actions.
- Review product specifications, electrical schematics, engineering drawings, Bills of Materials (BOMs) and assembly instructions to support manufacturing activities.
- Work closely with Production and QAQC teams to resolve technical issues relating to product assembly, wiring, components, electrical performance and functionality.
- Identify recurring product and manufacturing issues and recommend practical engineering solutions to improve product quality, reliability and manufacturability.
- Provide technical clarification to manufacturing personnel on product specifications, assembly requirements and approved engineering instructions.
Engineering Change Implementation
- Support the implementation of approved product modifications, engineering changes and component substitutions in accordance with established engineering instructions.
- Review approved engineering change documentation and identify potential impacts on manufacturing processes, product quality, testing requirements, materials and existing inventory.
- Coordinate the implementation of approved engineering changes with relevant internal departments.
- Ensure relevant departments are informed of approved changes and understand the revised product requirements before implementation.
- Update and maintain applicable engineering documents, including BOMs, drawings, work instructions, product specifications and test procedures, in accordance with approved revisions.
- Support prototype builds, engineering trials and verification activities to confirm that approved changes can be implemented successfully in production.
- Monitor the effectiveness of implemented changes and report any issues or deviations to the Senior Product Engineer for further action.
Product Testing and Technical Investigation
- Support product testing and verification activities to investigate product performance issues and confirm compliance with approved specifications.
- Analyse electrical test results, failure data and manufacturing feedback to identify potential product-related issues.
- Work with Production Test and QAQC teams to investigate failed units and determine appropriate corrective actions.
- Prepare technical investigation reports, test summaries and supporting documentation for review by the Senior Product Engineer.
- Assist in verifying the effectiveness of corrective actions and approved product modifications before or after production implementation, as required.
- Support product reliability and quality improvement initiatives through systematic investigation of recurring failures.
Technical Documentation and Configuration Control
- Maintain accurate and up-to-date product documentation, including engineering drawings, BOMs, specifications, work instructions and test procedures.
- Ensure the correct revisions of engineering documents are available to relevant manufacturing and quality teams.
- Maintain records of engineering changes, technical investigations, product testing and corrective actions.
- Identify discrepancies in technical documents and refer them to the Senior Product Engineer for review and clarification.
- Ensure obsolete or superseded documents are controlled in accordance with company procedures.
- Support document standardisation and improvement to enhance manufacturing consistency and traceability.
Continuous Improvement and Quality Enhancement
- Identify opportunities to improve product manufacturability, reduce recurring defects, minimise rework and improve production efficiency.
- Participate in root cause analysis using appropriate problem-solving tools, such as 5 Why Analysis and Fishbone Analysis.
- Recommend practical engineering improvements based on manufacturing feedback, product failure analysis and production data.
- Collaborate with Production, Production Test and QAQC teams to implement and monitor approved corrective and preventive actions.
- Support initiatives to improve product reliability, technical consistency and compliance with applicable quality requirements.
Internal Coordination and Reporting
- Work closely with Production, Production Test, QAQC and other relevant internal departments to resolve product-related technical issues.
- Report product failures, technical abnormalities, engineering change implementation issues and outstanding matters to the Senior Product Engineer.
- Follow up on assigned engineering tasks and ensure timely completion in accordance with established priorities.
- Prepare technical reports, investigation findings and progress updates for review by the Senior Product Engineer.
- Participate in internal engineering meetings, technical reviews and product improvement discussions as required.
- Perform other engineering-related duties and projects assigned by the immediate superior.
QUALIFICATIONS AND EXPERIENCE
Education
- Bachelor's Degree in Electrical Engineering, Electronic Engineering, Mechatronics Engineering or an equivalent engineering discipline.
Experience
- 2–5 years of relevant experience in product engineering, electronics manufacturing, electrical/electronic engineering support or a related field.
- Experience in troubleshooting electronic products, supporting manufacturing operations and implementing engineering changes is preferred.
- Experience in power electronics, rectifiers, power supplies, chargers or similar electrical/electronic products would be an advantage.
TECHNICAL KNOWLEDGE AND SKILLS
- Good understanding of electrical and electronic circuits, components and product functionality.
- Ability to interpret electrical schematics, engineering drawings, BOMs and technical specifications.
- Experience in manufacturing troubleshooting, failure investigation and root cause analysis.
- Understanding of engineering change implementation, revision control and technical documentation.
- Familiarity with electrical testing instruments and product verification procedures.
- Ability to analyse technical data and prepare clear investigation reports.
- Proficiency in Microsoft Office applications, particularly Excel, Word and PowerPoint.
- Good written and verbal communication skills for internal coordination and technical reporting.
CORE COMPETENCIES
- Analytical thinking and problem-solving.
- Technical troubleshooting and attention to detail.
- Effective communication and teamwork.
- Ability to interpret technical information and translate it into practical manufacturing actions.
- Planning, prioritisation and follow-through.
- Initiative and continuous improvement.
- Ability to work independently within established procedures and escalate technical matters appropriately.
Pay: RM3,500.00 - RM4,500.00 per month
Work Location: In person