Full Time Customer Experience Manager Jobs, Salary up to MYR 6,000 in Telecontinent Johor - Maukerja

• Preferably with a minimum of one (1) to two (2) years of experience in customer service, hospitality, or service operations, with some exposure to team supervision or shift coordination.
• Experience in airport, hotel, healthcare, or service centre environments will be an added advantage.
• Good communication skills and proficiency in:

• English and Bahasa Malaysia
• Additional proficiency in Mandarin or Indonesian is an added advantage

• Demonstrated leadership ability with the capability to guide, coach and support a small team.
• Strong interpersonal and organisational skills with a high level of service orientation.
• Ability to remain composed and make sound decisions in a fast-paced, guest-facing environment.
• Willingness to work in a shift-based environment, including weekends and Public Holidays.
• Ability to manage basic reporting, coordination and operational planning tasks.

• Oversee and manage daily lounge operations to ensure a consistent, high-quality guest experience for healthcare members and international patients.
• Lead, coach, and supervise Customer Experience Executives to ensure service standards, productivity, and professionalism are maintained.
• Plan and manage staff rosters, shift scheduling, and manpower allocation to ensure optimal operational coverage Act as the primary escalation point for complex guest issues, ensuring timely resolution and effective service recovery.
• Maintain overall lounge readiness, including pantry, coffee bar, and seating areas, ensuring cleanliness, comfort, adequate stock levels, and compliance with standards.
• Coordinate closely with hospital concierge teams and transport providers to ensure seamless guest transitions between airport and healthcare facilities.
• Serve as the key liaison for all relevant stakeholders, including internal management, healthcare partners, and airport authorities.
• Oversee handling of enquiries via phone or messaging platforms, ensuring accuracy, consistency, and timeliness of responses.
• Ensure proper implementation of guest registration, membership verification, and operational processes.
• Monitor operational performance, identify service gaps, and implement continuous improvement initiatives.
• Prepare and maintain operational reports, including guest volume, service feedback, and incident tracking.
• Ensure team compliance with company policies, SOPs, and service quality standards confidentiality requirements.
• Oversee multiple operational aspects simultaneously, including guest servicing, team management, and administrative coordination.

Working hour:

• 7:00 AM – 10:00 PM (Shift-based)
• Monday – Sunday, including Public Holidays

Working location:

• Senai International Airport, Johor Bahru.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• Annual Bonus
• Training Provided
• Allowance Provided
• Performance Bonus
• EIS