Contract HR Generalist (Mandarin Speaker) Jobs, Salary up to MYR 3,500 in Global Lancesoft WP Kuala Lumpur - Maukerja

Execute HR employee lifecycle processes accurately and efficiently (job changes, offboarding, benefits, data management, time & absence)

Monitor and manage service delivery metrics (SLA, CSAT, DSAT) and vendor performance

Identify and implement process improvements, standardization, and automation to enhance productivity and compliance

Provide guidance and resolution for complex employee and stakeholder queries

Build strong relationships with internal stakeholders through proactive communication

Ensure data accuracy, compliance, and adherence to company policies and local regulations

Promote a culture of customer service excellence and continuous improvement

Experience: Minimum 2 years in HR Operations / Shared Services or Client Services

Strong understanding of HR lifecycle processes, SLA, CSAT, DSAT, and case management tools

Hands-on experience with HR systems (Workday preferred)

Proficient in MS Office (Excel, Word, PowerPoint)

Good computer literacy and attention to detail

Education: Diploma or Bachelor’s Degree in Human Resources, Social Sciences, or related field

Experience in HR Shared Services / Service-based environments