Full Time Supervisor/Restaurant Manager Jobs, in Agensi Pekerjaan Talent Recruit Johor - Maukerja

• Minimum of 2-3 years of experience in a supervisory or team lead role in a fast-paced restaurant or café. Experience in Asian or Malaysian cuisine is a significant advantage.

• Proven ability to lead, motivate, and manage a diverse team.

• Exceptional interpersonal and customer relationship skills.

• Ability to think quickly on your feet and resolve issues under pressure.

• Strong understanding of restaurant operations, food safety, and financial controls.

• Excellent communication skills in English and Bahasa Malaysia. Proficiency in Mandarin or Chinese dialects is a major advantage.

• Flexibility to work shifts, including weekends, public holidays, and evenings.

1. Shift Management & Operations Oversight

• Act as the manager-on-duty, making key operational decisions and being the point of contact for all issues during the shift.

• Ensure seamless coordination between the front-of-house (FOH) and back-of-house (BOH)/kitchen teams.

• Oversee opening and closing procedures, ensuring the restaurant is set up for success and securely closed down.

• Manage table turnover, reservations, and waitlists efficiently to maximise seating capacity.

2. Team Leadership & Supervision

• Supervise, motivate, and direct all FOH staff and coordinate with BOH supervisors.

• Provide ongoing training and coaching to staff on product knowledge, service standards, and upselling techniques.

• Monitor staff performance and provide constructive feedback.

3. Customer Experience & Service Excellence

• Greet and interact with customers, ensuring all visitors receive a warm, welcoming, and authentic experience.

• Proactively handle customer complaints and resolve issues promptly and professionally to ensure complete satisfaction.

• Lead by example in delivering attentive, friendly, and efficient service.

4. Quality, Safety & Compliance

• Ensure all food and beverages served meet the chain's quality and presentation standards.

• Enforce strict hygiene and sanitation standards in accordance with health department regulations.

• Ensure compliance with all company policies and procedures, including safety and security protocols.

• Monitor and maintain the cleanliness and organisation of the entire dining area.

5. Administrative & Financial Duties

• Handle cash management, including processing transactions, managing the cash register, and preparing daily sales reports and shift summaries.

• Monitor and control operational costs during the shift, including labour, food, and supplies.

• Assist in managing inventory stock levels and reporting on any shortages.

• On-the-job training
• Friendly and supportive work environment
• Exposure to real business operations