- Lot 2143, Jalan Naib Piee, Sungai Terap Muar Johor Malaysia 84000
Full Time Customer Care Assistant Jobs, Salary up to MYR 2,500 in Huat Huat Kouping (M) Johor - Maukerja
Posted
3 hours ago • Closing
26 Aug 2026
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Job Description
Requirements
Minimum SPM / Diploma / Degree in Customer service or related field preferred.
1+ years of experience in customer service.
Good communication skills in Mandarin, Malay and English language.
Strong empathy to understand the emotional needs.
Able to multitask in a fast-paced environment
Responsibilities
Respond to customer enquiries via phone, WhatsApp, and any online platform in a timely and professional manner.
Process customer orders, ensure accurate order entry and issue air waybills from Shopee and Shopify.
Follow up on customer orders, delivery status and payment matters.
Handle customer complaints, product feedback and return requests, and coordinate with the QA team for investigation when necessary.
Benefits
- Annual Leave
- EPF
- SOCSO
- EIS
Skills
Customer Service
Communication Skills
Patience
Problem-Solving
Active Listening
Empathy
Product Knowledge
Important Information
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