Contract Technical Supervisor Jobs, Salary up to MYR 10,000 in SDLG Malaysia Sdn. Bhd. Selangor - Maukerja

Overall Management: Formulate monthly service plans, assign daily work tasks, organize daily morning meetings, collect and sort out the “Service Engineer Work Weekly Report” and submit it to the Service Director for review.

Service Execution: Part-time equipment maintenance (leading the repair of complex faults), key customer training (operation and maintenance knowledge); assist the spare parts department in carrying out spare parts plan reserve, inventory and sales; be responsible for in-warranty service claims and out-of warranty fee collection.

Customer Connection: Respond to customer needs 24 hours a day, close service complaints within 48 hours, conduct visits to key customers no less than 4 times a month, and collect satisfaction feedback.

Dispatch and Tracking: Dispatch in-warranty / out-of-warranty service (enter work orders into the OLDP system), urge service engineers to complete the entry and review of maintenance/repair information, and track the collection of out of- warranty fees (including arrears approval: signature within RM1000, signature of the Service Director required within RM5000, and signature of the General Manager required for more than RM5000);

Spare Parts and Assessment: Assist the Spare Parts Supervisor in predicting the changes in spare parts inventory in the next month; fill in the “Service KPI Monthly Assessment Form” every month, count the working hours, vehicle subsidies and reward/punishment details of service engineers, submit to the Service Director for approval, and then transfer to the General Department for salary calculation.