Full Time Customer Service Representative Jobs, in Macnica Malaysia Pulau Pinang - Maukerja

Job Description:

Macnica Cytech is one of the leading technology-oriented value-added distributors of electronic components across Hong Kong, China, ASEAN countries and India. As part of our continued growth and expansion, we are looking for driven and passionate individuals to join our team and create the future together.

Job Requirements:

• 1 – 2 years of relevant experience as a Sales Coordinator or Customer Service Executive, preferably in a similar industry.

• Knowledge of Oracle will be an added advantage.

• Able to work in a fast-paced environment.

• Meticulous with a positive working attitude.

• Independent, proactive and responsible.

Order Management

• Process sales orders accurately in the ERP system.

• Monitor order status and ensure on-time fulfilment.

• Handle order changes, cancellations and expedite requests.

Customer Account Management

• Support the Sales PIC for assigned customers.

• Respond promptly to enquiries regarding order status, shipment and billing.

• Build and maintain strong working relationships with customers.

Billing & Documentation

• Generate shipping documents and ensure billing accuracy.

• Support credit note and debit note processing.

• EPF
• SOCSO
• EIS
• Annual Leave
• Medical Insurance
• Performance Bonus
• Company Trip
• 5 Working Days