- Jalan Margosa SD 10/5A Petaling Jaya Selangor Malaysia 52200
Full Time Customer Service Executive Jobs, Salary up to MYR 3,500 in Infinity Cosmic Selangor - Maukerja
Posted
7 hours ago • Closing
27 Sep 2026
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Working Location
Job Description
Requirements
SPM/Diploma/Bachelor’s in any field
1+ years in customer service (retail or e-commerce preferred)
Good written and spoken English & BM
Patient, responsible, and solution-focused
Willing to learn systems (Google Sheets, Zendesk, Shopee/Lazada CS portals)
Responsibilities
Handle customer inquiries from multiple channels (WhatsApp, email, Shopee, Lazada, TikTok, website, etc.)
Monitor and update the Customer Service Tracker – ensure pending cases are followed up and resolved
Liaise with warehouse, stores, and courier partners to solve customer delivery or product issues
Provide product info, resolve complaints, and escalate complex cases to relevant departments
Review and follow up on weekend issues that were handled by weekend CS team
Maintain professional, friendly communication and uphold brand tone
Contribute to customer service SOP improvement and FAQ updates
Benefits
- Perks:
- Chill team vibes
- Learn as you go – we train!
- Annual Leave
- Medical and Hospitalisation Leave
- Flexible Working Hours
- EPF
- SOCSO
- EIS
- Overtime Pay
How to get to this company by public transport?
Petaling Jaya
Nearby Public Transportation
SRI DAMANSARA BARAT
0.7 km
SRI DAMANSARA SENTRAL
1.4 km
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