jobs in Infinity Cosmic Sdn Bhd

Kerja Sepenuh Masa Customer Service Executive, Gaji tinggi MYR 3,500 di Infinity Cosmic Selangor - Maukerja

Customer Service Executive jobs

Customer Service Executive

Infinity Cosmic Sdn Bhd

Infinity Cosmic Sdn Bhd is top company
MYR2,500 - MYR3,500 Sebulan

Sepenuh Masa

Petaling Jaya, Selangor

Jadilah pemohon terawal!
Posted 9 hours ago • Closing 27 Sep 2026
Jadilah pemohon terawal!
Kongsi
Simpan

Lokasi Kerja

  • Jalan Margosa SD 10/5A Petaling Jaya Selangor Malaysia 52200

Penerangan Kerja

Kelayakan

  • SPM/Diploma/Bachelor’s in any field

  • 1+ years in customer service (retail or e-commerce preferred)

  • Good written and spoken English & BM

  • Patient, responsible, and solution-focused

  • Willing to learn systems (Google Sheets, Zendesk, Shopee/Lazada CS portals)

Tanggungjawab

  • Handle customer inquiries from multiple channels (WhatsApp, email, Shopee, Lazada, TikTok, website, etc.)

  • Monitor and update the Customer Service Tracker – ensure pending cases are followed up and resolved

  • Liaise with warehouse, stores, and courier partners to solve customer delivery or product issues

  • Provide product info, resolve complaints, and escalate complex cases to relevant departments

  • Review and follow up on weekend issues that were handled by weekend CS team

  • Maintain professional, friendly communication and uphold brand tone

  • Contribute to customer service SOP improvement and FAQ updates

Manfaat

  • parental leaves
  • annual leaves
  • free parking

Bagaimana ke syarikat ini dengan pengangkutan awam?

Petaling Jaya

Pengangkutan Awam Berdekatan

MRT

  • SRI DAMANSARA BARAT

    0.7 km

  • SRI DAMANSARA SENTRAL

    1.4 km

Peringatan Penting

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