Full Time Senior Customer Service Expert (60477) Jobs, Salary up to MYR 7,500 in Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. WP Kuala Lumpur - Maukerja

- Education: Diploma or higher level of education
- Experience: 4-6 years of relevant working experience, with the ability to handle multiple tasks and provide effective solutions to customer and operational issues.

Skills:
- Strong interpersonal, communication, organizational, and problem-solving abilities.
- Proficient in MS Office and Outlook.
- Comfortable working in a high-volume and fast-paced environment.
- Ability to multitask, prioritize effectively, and manage an average of 50 quotations/sales orders per day (with 20 line items per order).
- Service-oriented with good telephone etiquette and customer service skills.

- Handle and assist customers with sales inquiries and provide appropriate solutions or alternatives in a timely manner.
- Prepare quotations, process purchase orders, and manage customer claims related to shipment delays, defective items, or incorrect pricing.
- Resolve product or service issues by clarifying customer complaints, determining the cause, and offering the best solutions. Follow up to ensure complete resolution.
- Rectify part number errors, request lead time changes from suppliers, and liaise with Sales, Shipping, and Account Teams on order statuses and AR matters.
- Prepare Request For Quotations (RFQs) and generate Purchase Orders (POs) to suppliers.
- Monitor inventory allocation and check lead-time status.
- Communicate delays and delivery changes internally and externally. Expedite deliveries by suppliers and update systems as needed.
- Troubleshoot and resolve operational issues while implementing preventive measures to
ensure smooth daily operations.
- Participate in Customer Service projects and provide training and guidance to team members and new hires.
- Cover operational duties during short hands due to unforeseen circumstances.
- Ensure the accuracy of data for KPI reporting and review workflows for improvements.

• Annual Leave
• EPF
• SOCSO
• Medical and Hospitalisation Leave
• 5 Working Days