Full Time Hotel Duty Manager (Junior/Senior) (Mandarin Speaker) Jobs, Salary up to MYR 3,800 in Agensi Pekerjaan Peoplelake Sdn. Bhd. Johor - Maukerja

About our client:

A luxury boutique hotel featuring 38 curated rooms inspired by aviation, spacious stays, and first-class comforts, nestled in Kempas, Johor Bahru.

Requirements:

• Diploma/Degree in Hospitality Management or related field.

• Senior: 3–5 years of experience in Front Office/Guest Services, with at least 1–2 years in a supervisory role.

• Junior (Front Desk Assistant): Minimum 1 year of hotel front office experience (fresh graduates may be considered).

• Strong leadership, interpersonal, and communication skills.

• Excellent problem-solving and conflict-resolution abilities.

• Proficiency in hotel PMS (e.g., Opera, Fidelio) and MS Office tools.

• Multilingual skills are an advantage.

• Flexible to work shifts, weekends, and public holidays.

Guest Experience & Service Excellence

• Oversee all guest touchpoints, ensuring warm welcomes, smooth check-ins and check-outs, and personalized guest experiences.

• Handle VIP guests, repeat guests, and special requests to ensure high levels of guest satisfaction.

• Address and resolve guest complaints promptly through effective service recovery.

• Monitor guest feedback through surveys, online reviews, and direct interactions, and take appropriate action to improve service quality.

Team Leadership & Supervision (Senior Role Only)

• Lead, train, and motivate Guest Services Associates, including Front Desk, Concierge, Bellmen, and Lobby Ambassadors.

• Develop shift schedules, assign duties, and ensure compliance with SOPs.

• Conduct regular team briefings and coaching sessions to maintain high service standards.

• Foster a guest-centric culture with a strong focus on hospitality excellence.

Operations Management

• Ensure smooth daily operations across the Front Office, Concierge, and Lobby areas.

• Coordinate with Housekeeping, F&B, Reservations, and other departments to fulfill guest requests efficiently.

• Maintain accurate records of reservations, guest profiles, and billing information.

• Assist with upselling and promoting hotel services, packages, and loyalty programs.

Administration & Reporting

• Prepare daily Guest Services reports, including occupancy, VIP lists, and service highlights.

• Monitor and control departmental expenses within the allocated budget.

• Ensure compliance with safety, security, and brand standards.

• Contribute to performance reviews and identify recommended training and development needs.

• EPF
• Training Provided
• SOCSO
• Annual Leave
• Overtime Pay
• Meals
• Medical and Hospitalisation Leave