- 30 CECIL STREET Central Region (Singapore) Singapore
Full Time Helpdesk Engineer Jobs, Salary up to SGD 2,500 in ITCAN PTE. LIMITED Central Region (Singapore) - Maukerja
Share
Save
Working Location
Job Description
Responsibilities
- IT Technical Support: Deliver First Call Resolution (FCR) for computing devices (desktops, notebooks, tablets, smartphones) via remote tools, phone and email.
- Incident Management: Perform initial classification, prioritization, and troubleshooting of IT incidents. Escalate unresolved or complex cases to L2/resolver groups
- Case Tracking: Log, track, and update all support requests inside the service desk ticketing system while maintaining case ownership until closure
- Operational Compliance: Follow ITIL framework guidelines, respect strict Service Level Agreements (SLAs), and document configurations accurately.
- Provide regular status updates to users, manage customer expectations, and report unusual surges in specific issue types.ADHOC duties as assigned
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More