jobs in ITCAN PTE. LIMITED

Kerja Sepenuh Masa Helpdesk Engineer, Gaji tinggi SGD 2,500 di ITCAN PTE. LIMITED Central Region (Singapore) - Maukerja

Helpdesk Engineer

ITCAN PTE. LIMITED

Sepenuh Masa

Central Region (Singapore)

Kongsi
Simpan

Lokasi Kerja

  • 30 CECIL STREET Central Region (Singapore) Singapore

Penerangan Kerja

Tanggungjawab

  • IT Technical Support: Deliver First Call Resolution (FCR) for computing devices (desktops, notebooks, tablets, smartphones) via remote tools, phone and email.
  • Incident Management: Perform initial classification, prioritization, and troubleshooting of IT incidents. Escalate unresolved or complex cases to L2/resolver groups
  • Case Tracking: Log, track, and update all support requests inside the service desk ticketing system while maintaining case ownership until closure
  • Operational Compliance: Follow ITIL framework guidelines, respect strict Service Level Agreements (SLAs), and document configurations accurately.
  • Provide regular status updates to users, manage customer expectations, and report unusual surges in specific issue types.ADHOC duties as assigned

Peringatan Penting

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