- Johor Malaysia
Working Location
Job Description
Responsibilities
Restaurant Operations Manager (Pre-Opening & Operations)
Company: Aliyah Rizq Steakhouse & Grill
Location: SKS Mall Desaru, Johor
Job Type: Full-time
Salary: RM4,500–RM5,500 per month + performance incentive
About Us
Aliyah Rizq Steakhouse & Grill is an upcoming casual dining steakhouse and grill concept planned for SKS Mall Desaru, Johor.
We are looking for an experienced and hands-on Restaurant Operations Manager to help establish the restaurant from the pre-opening stage and lead its operations after launch.
This is an opportunity for a capable F&B professional to help build operational systems, recruit and develop a team, establish service standards, and maintain strong control over costs and restaurant performance.
Key Responsibilities
1. Pre-Opening & Setup
- Develop and implement standard operating procedures (SOPs) for front-of-house and back-of-house operations.
- Assist with recruitment, staff onboarding, training and manpower planning.
- Establish opening and closing checklists, shift schedules and operational workflows.
- Coordinate with the kitchen team on menu preparation, food presentation, portion control and service readiness.
- Assist with supplier coordination, purchasing procedures, inventory systems and stock management.
- Support POS setup, staff training, mock service and soft-opening preparations.
2. Daily Restaurant Operations
- Oversee daily restaurant operations and ensure consistent food quality, service standards and customer satisfaction.
- Lead, train, motivate and manage the restaurant team.
- Prepare staff schedules and ensure appropriate manpower deployment across shifts.
- Monitor sales performance, average spending, labour costs, food costs and wastage.
- Manage stocktaking, purchasing, stock requisitions and supplier coordination.
- Handle customer complaints and implement corrective actions.
- Maintain food safety, hygiene, cleanliness and applicable halal-compliance requirements.
- Ensure accurate cash handling, POS records and daily operational reporting.
- Coordinate with mall management, maintenance teams and external suppliers.
3. Performance & Continuous Improvement
- Monitor key performance indicators (KPIs) and recommend improvements.
- Identify operational inefficiencies and implement practical cost-control measures.
- Reduce food waste, stock discrepancies and unnecessary labour costs.
- Train employees to follow established SOPs and service standards.
- Submit daily and periodic reports covering sales, staffing, inventory, customer feedback and operational issues.
Requirements
- Minimum 5 years of experience in food and beverage operations, including at least 2 years in a supervisory or management role.
- Proven ability to manage restaurant teams and day-to-day operations.
- Practical knowledge of food-cost control, inventory management, stocktaking and wastage reduction.
- Experience in staff scheduling, recruitment, training and performance management.
- Strong leadership, communication, problem-solving and customer-service skills.
- Comfortable using POS systems and preparing operational reports.
- Willing to work shifts, weekends and public holidays according to operational requirements.
- Able to work at SKS Mall Desaru, Johor, and participate in pre-opening preparations.
Preferred Qualifications
- Experience in restaurant pre-opening and operational setup.
- Experience in steakhouse, grill, casual dining or meat-focused restaurant concepts.
- Experience managing a team of 10–20 or more employees.
- Experience in shopping mall restaurants or restaurant chains.
- Familiarity with halal food operations and food-safety procedures.
What We Offer
- Monthly salary of RM4,500–RM5,500, depending on experience and suitability.
- Performance incentive based on agreed performance indicators.
- The opportunity to help build a restaurant operation from the ground up.
- Direct involvement in developing operational systems, team structure and service standards.
- Opportunities to grow with the business as it develops.
How to Apply
Interested candidates should submit an updated CV outlining their relevant restaurant management experience.
Please include:
- Current or last-drawn salary.
- Expected salary.
- Earliest available start date.
- Relevant experience in restaurant operations, cost control and pre-opening activities.
Email: *************
Email subject: Restaurant Operations Manager — Aliyah Rizq
Only shortlisted candidates will be contacted.
Pay: RM4,500.00 - RM5,500.00 per month
Work Location: In person
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