Leads operational quality control across the manufacturing facility to ensure raw materials, production processes and finished products consistently meet approved specifications and customer requirements. The role provides day-to-day operations, drives timely containment and investigation of quality issues, and works closely with operational departments and Quality Assurance to strengthen product consistency.
Quality Control Operations
- Lead day-to-day QC operations according toproduction requirements and risk priorities.
- Oversee inspection and testing of incomingmaterials, work-in-progress and finished products against approvedspecifications and inspection plans.
- Ensure critical control point (CCP), process and product-quality checks are completed accurately and escalated promptly when limits are not met.
- Review disposition recommendations fornon-conforming materials and products, including hold, release, rework orrejection, in consultation with relevant stakeholders.
Product Quality and Incident Management
- Lead investigations into product defects,internal rejections, customer complaints, product returns and food incidents.
- Apply structured root-cause analysis, establishcorrective and preventive actions (CAPA), assign owners and track actions totimely closure.
- Review investigation evidence and reports toensure conclusions and actions are supported by facts and production records.
- Escalate significant or recurring quality risksto management and the Quality Assurance team.
Quality Performance and Improvement
- Analyse defect, non-conformance, complaint and process data to identify recurring issues and improvement opportunities.
- Establish practical QC performance measures andpresent quality trends, risks and action status to management.
- Support product trials, process changes, equipment verification and operational improvement projects from a QC perspective.
- Maintain complete and traceable QC records,inspection results and investigation files.
- Promote a strong quality culture and reinforce timely escalation and fact-based decision-making on the production floor.
Requirements
- Degree in Food Science, Food Technology or a related discipline.
- At least 3 years of relevant experience in food manufacturing.
- Strong practical knowledge of product inspection, process controls, HACCP, GMP, non-conformance management, root-cause analysis and CAPA.
- Experience in customer-complaint and food-incident investigations within a high-volume manufacturing environment.