- Persiaran Raja Muda Musa Pelabuhan Klang Selangor Malaysia 42000
Working Location
Job Description
Requirements
Qualifications & Experience
Minimum Requirements:
SPM / Diploma / Certificate (any discipline)
Prior experience in money changer, remittance, banking, or financial services is preferred
Basic understanding of AML/CFT, KYC, and regulatory compliance (training provided if required)
Comfortable handling cash and working with transaction systems
Skills & Competencies:
Strong attention to detail and numerical accuracy
High integrity and trustworthiness
Good communication skills in English and Bahasa Malaysia
Ability to follow procedures and compliance requirements strictly
Willingness to work shifts, weekends, or public holidays (if applicable)
Responsibilities
Role Overview
The Front Line Officer / Teller is responsible for executing daily money changing transactions, ensuring full compliance with Bank Negara Malaysia (BNM) regulations, and delivering professional customer service at the branch level. This role is critical in safeguarding operational integrity, compliance standards, and customer trust.
Customer Service & Operations
Execute foreign currency exchange transactions accurately and efficiently
Handle cash transactions (buy/sell) in accordance with approved exchange rates
Verify customer identity and transaction purpose as required
Provide clear information on rates, fees, and transaction requirements
Maintain a professional, courteous front-line presence at all times
Compliance & Regulatory Adherence
Perform KYC / CDD checks in line with BNM AML/CFT requirements
Identify, escalate, and report suspicious or unusual transactions to supervisors
Ensure transaction limits, thresholds, and documentation requirements are strictly followed
Adhere to internal SOPs, BNM policy documents, and outlet compliance manuals
Cash Handling & Controls
Manage daily cash balancing, opening and closing of tills
Ensure proper counting, storage, and safeguarding of cash and foreign currencies
Assist in end-of-day reconciliation and reporting
Immediately report discrepancies, shortages, or irregularities
Managing logistics on cash
System & Record Management
Accurately input transactions into the money changing system
Maintain proper transaction records, receipts, and customer documentation
Support audits, inspections, and compliance reviews when required
Benefits
PORT KLANG
0.8 km
JALAN KASTAM
1.3 km
Important Information
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