Work from Home Client Success Specialist (CSS) Jobs, in DIGITAL HEROES - Maukerja

Client Success Specialist (CSS)

Company: Digital Heroes
Employment Type: Full-time
Salary: ₹3–5 LPA
Work Schedule: 6 days a week; Saturday or Sunday off
Shift: Day or night shift, depending on business requirements

About Digital Heroes

Digital Heroes is a Fiverr Top Rated agency delivering eCommerce and digital services to clients worldwide. We believe in building long-term client relationships through clear communication, reliable project coordination and consistent delivery.

About the Role

We are looking for a Client Success Specialist who can build strong client relationships, manage ongoing projects and turn incoming leads into long-term business partnerships.

This is a target-based role with a $20,000 target. Leads are provided by the company, and the CSS is responsible for following up, understanding client needs, managing objections and converting opportunities into business.

Key Responsibilities

• Manage client communication during assigned working hours and respond promptly to messages.
• Follow up with company-provided leads, understand their requirements and work towards conversions.
• Build trust with clients and develop long-term working relationships.
• Track active clients, project milestones, blockers and resolved issues in the client success sheet.
• Attend internal review meetings and coordinate with the delivery team.
• Set clear expectations and keep clients informed about project progress.
• Use ChatGPT and Claude to draft client updates, summarise meetings, prepare handover notes and improve communication quality.
• Maintain accurate records and follow established processes.

Eligibility and Skills

• Graduates from any educational background may apply.
• Strong written and spoken English communication.
• Empathy, patience and a client-first approach.
• Ability to manage multiple clients and follow-ups without losing track of details.
• Strong organisation, accountability and attention to detail.
• Sales, business development, account management, customer success or client servicing experience is an advantage.
• Comfortable working towards targets and handling objections professionally.
• Personal laptop and stable internet connection are mandatory.
• Willingness to work six days a week and take either a day or night shift as required.

Compensation and Working Conditions

• Annual CTC: ₹3–5 LPA.
• Performance is target-based, with a stated $20,000 target. Candidates should clarify the target period and how achievement is measured during the recruitment process.
• Full-time position with one weekly day off, either Saturday or Sunday.
• Shift timings will be assigned according to business needs.

Who Should Apply?

People who enjoy working with clients, communicating clearly, staying organised and turning opportunities into lasting business relationships.

Apply with your updated resume and relevant experience.

Pay: $300,000.00 - $500,000.00 per year

Work Location: Remote