Full Time After Sales Service (Mandarin Speaker) Jobs, Salary up to MYR 5,000 + commission in CTG Wellness Johor - Maukerja

• - **Mandarin Chinese proficiency** is essential: candidates must be able to listen, speak, read, and write in Mandarin.

• - Minimum SPM qualification; backgrounds in Marketing, Communications, or Business are preferred.

• - Fresh graduates and interns with strong communication potential are welcome.

• - Prior experience in sales or as a customer service, preferably in an e-commerce environment.

• - Strong **problem-solving** skills and the ability to handle high-pressure situations.

• - **Resilient, detail-oriented, proactive "growth mindset,"** and a dedication to team success.

- **Trust-Based Problem Solvers**: Individuals who are passionate about solving problems and building trustworthy relationships.

- **Loyalty & Engagement Experts**: Professionals dedicated to boosting customer engagement and brand loyalty.

- **Growth-Minded High-Performers**: High-performers who desire rapid income growth through value-added skills.

• This is a retention-driven role centered on service recovery, brand loyalty, and minimizing churn. At CTG, our After Sales team is the final guardian of the customer experience. You won’t just solve problems; you will transform potential dissatisfaction into long-term trust. By efficiently managing post-purchase workflows and leveraging AI-driven CRM tools, you ensure that every customer becomes a repeat buyer and a brand advocate. Your mission is to enhance the customer journey and close the feedback loop, ensuring all post-purchase issues are addressed with professional integrity.

Your Team

You will work closely with our Customer Service team and collaborate with Marketing to suggest customer rewards (lucky draws, gifts, vouchers, etc.) based on authentic customer feedback.

Responsibilities

1. **Multi-Channel Support & Engagement:**

- Handle all post-purchase inquiries (phone, email, social media) to ensure customers feel heard and supported.

2. **End-to-End After-Sales Operations:**

- Manage the end-to-end after-sales process, including order tracking, delivery updates, and returns/exchanges.

3. **Complaint Resolution & Relationship Recovery:**

- Resolve complaints professionally to turn negative experiences into positive long-term relationships.

4. **WhatsApp Community Management:**

- **Independently manage the WhatsApp Community** by sharing engaging content (polls, fun facts, etc.) to understand customer behavior.

5. **CRM Record Management & Quality Control:**

- Maintain accurate CRM records to help the team improve future service quality.

6. **Cross-Functional Collaboration & CLV Optimization:**

- Collaborate with marketing and product teams to **maximize Customer Lifetime Value (CLV).**

What We Offer

- **Supportive Team**: A collaborative and inclusive environment where your voice is heard and your feedback matters.

- **Professional Development**: Comprehensive training and masterclasses featuring practical case studies and real-world success stories.

- **Growth Opportunities**: A structured career progression path with attractive, performance-based rewards and incentives.

• Training Provided
• Allowance Provided
• Annual bonus
• KWSP and SOCSO
• Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.
• Company trip.
• Annual leave
• Medical and Hospitalisation leave
• Monthly KPI Allowance