Full Time Customer Support Jobs, Salary up to MYR 2,500 in DIGITAL PRE-PRESS SOLUTION SDN BHD Selangor - Maukerja

Job Summary

Responsible for managing customer orders, handling inquiries, and coordinating with internal departments to ensure smooth delivery of printing and packaging products. Acts as the key liaison between customers and production to ensure customer satisfaction.

Key Responsibilities

1. Customer Service & Communication

• Handle customer inquiries, quotations, order processing and daily activities
• Maintain strong relationships with existing customers
• Follow up on customer requirements, artwork status, and delivery timelines
• Respond promptly to complaints and provide effective solutions

2. Order Processing & ERP System Management

• Receive, verify and process customer purchase orders (PO) and sales orders.
• Key in customer orders, product specifications, quantities, pricing, delivery dates and other relevant information into the company's ERP system.
• Create and update job orders / production orders in the ERP system based on confirmed customer requirements and approved specifications.
• Ensure all order details are accurately recorded in the ERP system, including product codes, material specifications, dimensions, printing requirements and finishing details.

3. Artwork & Technical Coordination

• Liaise with customers and design/prepress team on artwork submission and approval
• Ensure artwork specifications meet printing requirements (size, color, material, etc.)
• Coordinate revisions and approvals before production

4. Production & Delivery Coordination

• Work closely with Production and Warehouse teams for scheduling and delivery
• Ensure proper documentation (DO, invoice, etc.) is prepared
• Coordinate logistics and shipment arrangements

5. Documentation & Reporting

• Maintain proper records of customer orders and communications
• Prepare reports on order status, delivery performance, and customer feedback
• Ensure compliance with company procedures and ISO requirements

Skills & Competencies

• Good communication and interpersonal skills
• Strong coordination and multitasking ability
• Basic knowledge of printing processes (offset, flexo, digital) is an added advantage
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Able to work under pressure and meet tight deadlines
• Knowledge of ERP systems (e.g., SAP, AutoCount, etc.)
• Understanding of packaging materials and specifications

Key Performance Indicators (KPIs)

• On-time order processing and delivery
• Customer satisfaction level
• Accuracy of order entry
• Response time to customer inquiries
• Complaint resolution efficiency

Experience

• 1–3 years of experience in Customer Service, preferably in printing or packaging industry
• Experience handling flexible packaging, labels, cartons, or offset printing is an advantage

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking
• Maternity leave

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person