Full Time SUPERVISOR, GUEST SERVICE Jobs, Salary up to MYR 3,200 in Citadines Tanjung Tokong Penang Pulau Pinang - Maukerja

1. Daily Operations - Overall incharged of the following sections: Telephone

Operations, Front Desk Operations, Food & Beverage Operations, the

responsibilities will be rotated once every three months.

1.1 To keep abreast of all internal promotions and be aware of all facilities

available for the guests.

1.2 Read communication log and follow up on any pending issues.

1.3 Conducts daily briefing for all staff.

1.4 Informative on current promotion in house.

1.5 Supervise and assist Guest Service Officer and Telephone Operator the daily

operations.

1.6 Checks on the accuracy and completeness of the GSO work.

1.7 Maintains and ensure accurate records and reports for the laundry tokettes,

and cash float both at the Front Desk and Sky Lounge.

1.8 Attends to all operating equipment and telephone faults for immediate

rectification.

1.9 Handles car park administration, collection at the front desk.

1.10 Performs cashiering functions and daily closing duties both at the Front Desk

and Sky Lounge.

1.11 Conducts show apartments for walk-in guest.

1.12 Personalized check in VIP or Long Term guests.

1.13 Performs night audits functions on midnight shift.

1.14 Performs month end closing functions for Front Desk and Sky Lounge.

1.15 Assist Lobby Security Officer with security surveillance by screening all incoming

guests.

1.16 Checks all guest accounts for accuracy and highlight to AGSM or GSM on

late and outstanding guest balances.

1.17 Checks and maintain sufficient stock of fruits and juices at the front desk.

1.18 Monitors and controls operation expenses at the Front Desk, Telephone and

Sky Lounge.

1.19 Ensures a high level of cleanliness and orderliness at the Front Desk,

Telephone Operator room.

1.20 Verify spoilage, spillage and wastage at the Sky Lounge before submission

to AGSM or GSM for approval.

1.21 To assist in opening of Safe Deposit Box in the apartment upon the request of

the guest or Housekeeping in the presence of Senior Security Officer.

2. Guest Relations

2.1 Meet and greet guests upon arrival and departure at the Front Desk and Sky

Lounge. To present welcome treatment i.e. welcome drinks, garlands etc.

2.2 Maintains a friendly and professional relationship with guests.

2.3 Attends to guest needs and resolve complaints effectively.

2.4 Participate and assist in all guest activities organised by Management.

2.5 Co-ordinate with other departments on guest requests, arrivals, departures

and transfers.

3. Administration

3.1 Prepares Staff duty roster and attendance summary.

3.2 Prepares daily Front Desk and Telephone reports.

3.3 Requisition of stationary supplies, guest supplies and store for the Front

Desk.

4. Training & Meetings

4.1 Conducts staff training with the aid of On Job Training (OJT) Manual

Pay: RM2,800.00 - RM3,200.00 per month

Benefits:

• Free parking
• Maternity leave

Work Location: In person