Full Time Junior Executive (Business Development - Customer Service) Jobs, Salary up to MYR 2,500 in FCC Family Care Centre Johor - Maukerja

Job Summary

The Junior Executive, Business Development & Customer Service supports the execution of business development, resident admissions, customer service, marketing, community engagement, events, and administrative activities. The role focuses on managing enquiries, following up with prospective residents and families, coordinating partnerships and programmes, maintaining accurate records, and ensuring a smooth customer journey and positive service experience.

Key Duties and Responsibilities:

1. Business Development & Resident Admissions Support

• Respond promptly to enquiries across phone, WhatsApp, email, social media, website forms, and walk-ins.
• Follow up with prospective residents and families, assess initial care needs, provide service information, arrange site visits, and support admission conversion.
• Assist in managing the sales pipeline, re-engaging inactive leads, tracking admission progress, and maintaining accurate enquiry, referral, and admission records.

2. Strategic Partnerships & Community Engagement

• Assist in developing and maintaining relationships with healthcare providers, senior centres, community organisations, wellness practitioners, and other potential partners.
• Coordinate referrals, collaborative programmes, educational talks, wellness activities, facility rental enquiries, and community engagement initiatives at FCC's Wellness Village.
• Support the Care Ambassador network and maintain records of partnership activities, referrals, and outcomes.

3. Marketing & Brand Development

• Coordinate with the outsourced marketing agency and internal teams to implement marketing campaigns, social media content, promotional materials, and outreach activities.
• Assist in monitoring marketing performance, engagement, enquiries, lead generation, and campaign effectiveness.
• Gather customer feedback, market information, and sales insights to support brand development and business growth while ensuring consistency with FCC's brand guidelines.

4. Customer Experience & Service Quality Management

• Handle customer enquiries, feedback, and complaints professionally, empathetically, and promptly in accordance with established service standards.
• Provide accurate information on care packages, pricing, service inclusions, facilities, terms and conditions, and admission procedures.
• Escalate complex or sensitive matters to the Senior Executive or relevant departments, maintain proper records, and follow up on outstanding issues to ensure customer satisfaction.

5. Cross-Departmental Coordination & Team Support

• Coordinate with the Home Care team, nursing team, finance, human resources, operations, and other relevant departments to facilitate admissions, service delivery, and customer handovers.
• Support the development and implementation of SOPs, staff service training, and customer service improvement initiatives.
• Provide administrative and operational support, follow up on pending matters, and compile customer feedback, referral information, and operational updates for reporting.

6. Event Management & Community Programmes

• Assist in planning and executing marketing events, community engagement programmes, wellness activities, and promotional campaigns.
• Coordinate event logistics, registrations, venues, promotional materials, external partners, vendors, and budget-related documentation.
• Track attendance, engagement, enquiries, referrals, and other event outcomes, and support post-event follow-ups and reporting.

7. Administration, Reporting & Compliance

• Maintain accurate sales pipeline records, customer enquiries, referral details, site visits, admission documentation, feedback records, and business development reports.
• Assist with regular reporting, invoicing, billing and payment follow-ups in coordination with the finance team.
• Ensure proper documentation, confidentiality of customer information, and compliance with organizational policies and applicable healthcare regulations.
• Identify administrative improvements and perform other relevant duties as assigned by the Senior Executive or management.

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Work Location: In person