- Jalan Stesen Sentral Brickfields WP Kuala Lumpur Malaysia 50470
Full Time Technical Customer Service Expert (Night Shift) Jobs, in TDCX (MY) Sdn. Bhd. WP Kuala Lumpur - Maukerja
Posted
3 hours ago • Closing
26 Apr 2027
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Working Location
Job Description
Requirements
- Minimum 1 year of Customer Service experience; technical customer service experience is preferred.
- Candidates with experience handling multiple channels, including calls, emails and chats, are preferred.
- Excellent communication in English in both spoken and written
- Must be willing to work permanent night shifts supporting US market.
- (Shift allowance is provided to shortlisted candidate for the project)
Responsibilities
- Handle customer enquiries via phone/email/chat on technical and non-technical issues.
- Assist customers with refunds, cancellations, delay requests and complaints.
- Manage customer feedback and complaints while liaising with backend support teams.
- Ensure first-contact resolution and timely follow-ups with service partners and internal departments to achieve case closure within service standards.
Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- Training Provided
- EPF
- SOCSO
- EIS
- Allowance Provided
- Medical Insurance
- 5 Working Days
How to get to this company by public transport?
Brickfields
Nearby Public Transportation
LRT - BANK RAKYAT BANGSAR
0.6 km
MRL - KL SENTRAL
0.6 km
KTM - KL SENTRAL
0.6 km
LRT - KL SENTRAL
0.6 km
MRL - TUN SAMBANTHAN
0.8 km
MRT - MUZIUM NEGARA
1.0 km
KTM - MID VALLEY
1.2 km
KTM - KUALA LUMPUR
1.5 km
LRT - ABDULLAH HUKUM
1.7 km
KTM - ABDULLAH HUKUM
1.7 km
KTM - SEPUTEH
1.8 km
LRT - PASAR SENI
1.9 km
MRT - PASAR SENI
1.9 km
MRL - MAHARAJALELA
2.0 km
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