- Jalan Stesen Sentral Brickfields WP Kuala Lumpur Malaysia 50470
Kerja Sepenuh Masa, Technical Customer Service Expert (Night Shift) di TDCX (MY) Sdn. Bhd. WP Kuala Lumpur - Maukerja
Posted
2 hours ago • Closing
26 Apr 2027
Jadilah pemohon terawal!
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Kelayakan
- Minimum 1 year of Customer Service experience; technical customer service experience is preferred.
- Candidates with experience handling multiple channels, including calls, emails and chats, are preferred.
- Excellent communication in English in both spoken and written
- Must be willing to work permanent night shifts supporting US market.
- (Shift allowance is provided to shortlisted candidate for the project)
Tanggungjawab
- Handle customer enquiries via phone/email/chat on technical and non-technical issues.
- Assist customers with refunds, cancellations, delay requests and complaints.
- Manage customer feedback and complaints while liaising with backend support teams.
- Ensure first-contact resolution and timely follow-ups with service partners and internal departments to achieve case closure within service standards.
Manfaat
- Annual Leave
- Medical and Hospitalisation Leave
- Training Provided
- EPF
- SOCSO
- EIS
- Allowance Provided
- Medical Insurance
- 5 Working Days
Bagaimana ke syarikat ini dengan pengangkutan awam?
Brickfields
Pengangkutan Awam Berdekatan
LRT - BANK RAKYAT BANGSAR
0.6 km
MRL - KL SENTRAL
0.6 km
KTM - KL SENTRAL
0.6 km
LRT - KL SENTRAL
0.6 km
MRL - TUN SAMBANTHAN
0.8 km
MRT - MUZIUM NEGARA
1.0 km
KTM - MID VALLEY
1.2 km
KTM - KUALA LUMPUR
1.5 km
LRT - ABDULLAH HUKUM
1.7 km
KTM - ABDULLAH HUKUM
1.7 km
KTM - SEPUTEH
1.8 km
LRT - PASAR SENI
1.9 km
MRT - PASAR SENI
1.9 km
MRL - MAHARAJALELA
2.0 km
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
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