Full Time Customer Service Assistant& Sales Jobs, Salary up to MYR 5,000 + commission in Herbnova Wellness Sdn. Bhd. Selangor - Maukerja

Provide exceptional customer service to all clients, addressing inquiries and resolving issues promptly and professionally.

Assist in sales processes by providing product information, processing orders, and following up with customers.

Develop and maintain strong customer relationships through effective communication and personalized service.

Utilize problem-solving skills to identify customer needs and offer appropriate solutions or product recommendations.

Collaborate with the sales team to support their efforts and contribute to achieving sales targets.

Gain and maintain in-depth product knowledge to effectively answer customer questions and promote relevant offerings.

Handle customer complaints and escalations with empathy and efficiency, aiming for customer satisfaction.

Maintain accurate customer records and sales data in the company's CRM system.

Proactively identify opportunities to upsell or cross-sell products and services based on customer interactions and needs.

Communicate effectively in English, Mandarin, and Bahasa Malaysia to cater to a diverse customer base.

Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions via phone, email, and in-person interactions.

Actively engage with customers to understand their needs and recommend suitable products or services, contributing to sales targets.

Maintain and update customer records accurately in the CRM system, ensuring all interactions and transactions are logged.

Develop and maintain a deep understanding of company products and services to effectively answer customer questions and provide recommendations.

Collaborate with the sales team to support lead generation, follow-up on potential customers, and assist with closing sales.

Handle customer feedback and complaints professionally, escalating issues to the appropriate department when necessary and ensuring timely resolution.

Process customer orders, returns, and exchanges efficiently and accurately, adhering to company policies and procedures.

Build and nurture strong customer relationships through proactive communication and personalized service, fostering loyalty and repeat business.

Assist in the creation and implementation of customer service and sales strategies to enhance customer satisfaction and drive revenue growth.

Contribute to a positive team environment by sharing knowledge, supporting colleagues, and participating in team meetings and training sessions.