Full Time F-B SUPERVISOR- ASST CAFE MANAGER Jobs, Salary up to MYR 2,600 in Citrus Hotel Johor Bahru By Compass Hospitality Johor - Maukerja

F&B Supervisor / Assistant Café Manager – Job Responsibilities

Food & Beverage Operations

• Supervise daily café/restaurant operations, including breakfast, lunch and other meal periods.
• Ensure smooth service and maintain hotel service standards.
• Coordinate staff deployment, duty rosters, break times and daily assignments.
• Conduct pre-shift briefings and communicate occupancy, groups, VIPs and special requirements.
• Monitor food presentation, buffet setup, cleanliness and replenishment.
• Handle guest feedback and complaints professionally and take corrective action.
• Coordinate closely with Kitchen, Front Office, Housekeeping, Sales and Maintenance.
• Ensure proper opening and closing procedures are followed.
• Monitor stock levels for beverages, operating equipment, cutlery, crockery, glassware and linen.
• Control wastage, breakage and unnecessary operating costs.
• Ensure compliance with hygiene, food safety and hotel SOPs.

Events & Function Setup

• Coordinate and supervise hotel events such as meetings, seminars, training sessions, corporate functions, birthday parties, group meals and small social events.
• Review Banquet Event Orders (BEO)/Function Sheets and ensure all requirements are prepared before the event.
• Plan and supervise function-room setups, including theatre, classroom, U-shape, boardroom, cluster and banquet-style arrangements.
• Ensure tables, chairs, linen, stationery, water, signage and other event requirements are properly arranged.
• Coordinate basic AV requirements such as projector, screen, microphone, speakers and extension cables.
• Liaise with Sales/Event Coordinator regarding guest requirements, timing, menu, guaranteed attendance and last-minute changes.
• Coordinate with Kitchen on meal timing, coffee breaks, buffet setup and special dietary requirements.
• Conduct a final function-room inspection before guest arrival.
• Welcome event organizers and act as the operational contact during functions.
• Monitor events throughout the function and respond quickly to additional guest requirements.
• Supervise event teardown, equipment return and function-room cleanliness after completion.
• Report damages, missing equipment, guest feedback and operational issues to management.

Team Supervision & Administration

• Train and coach F&B service staff, including new employees and part-timers.
• Monitor grooming, attendance, punctuality and staff performance.
• Prepare or assist with staff schedules according to business levels and events.
• Maintain departmental checklists, event setup checklists and operational records.
• Assist the Café/F&B Manager with monthly inventory and stock control.
• Support cost-control initiatives while maintaining guest-service standards.
• Assist management with departmental reports, guest feedback and improvement plans.
• Take charge of the department in the absence of the Café/F&B Manager

Qualification & Requirements

• Minimum Diploma/Certificate in Hospitality Management, Food & Beverage Management, Hotel Management or related field. Candidates with SPM and strong relevant experience may also be considered.
• Minimum 2–3 years of experience in hotel F&B, café, restaurant or banquet operations, preferably in a supervisory role.
• Previous experience in a 3-star hotel or similar hospitality environment is an advantage.
• Experience in handling meetings, corporate events, group functions, buffet service and event/function-room setup.
• Good knowledge of different function setups such as theatre, classroom, U-shape, boardroom, cluster and banquet style.
• Basic knowledge of AV/event equipment, including projectors, screens, microphones and sound systems.
• Good understanding of food hygiene, food safety and sanitation standards.
• Able to supervise, train and motivate F&B service staff and part-timers.
• Good communication and interpersonal skills, with the ability to communicate effectively with guests, event organizers and other hotel departments.
• Able to handle guest complaints and operational issues calmly and professionally.
• Basic computer skills, including Microsoft Word, Excel and email; knowledge of POS systems is an advantage.
• Able to read and understand BEOs/function sheets, menus, event schedules and operational instructions.
• Good command of English and Bahasa Malaysia; additional languages are an advantage.
• Strong organizational skills with attention to detail, especially for event preparation and setup.
• Able to work independently and take charge of the café/F&B operation in the absence of the Manager.
• Willing to work shifts, weekends and public holidays, according to hotel operations and event schedules.
• Pleasant personality, well-groomed, service-oriented and able to work effectively as part of a team.
• Physically fit and able to assist with event setup and operational requirements when necessary.

Pay: RM2,200.00 - RM2,600.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person