Full Time Director of Events Jobs, Salary up to MYR 12,000 in Holiday Inn & Suites Penang Prai Pulau Pinang - Maukerja

Key Responsibilities

• Lead and oversee all event management activities handled by the Sales & Events team, ensuring alignment with IHG brand standards, guest satisfaction, and the hotel's commercial objectives.
• Develop and implement strategic plans to drive Meetings & Events (M&E) revenue growth, improve business conversion, maximize event space utilization, and enhance profitability.
• Provide leadership, direction, and guidance to the Events team to ensure effective planning, coordination, and execution of all events in accordance with client requirements and hotel standards.
• Review and approve Banquet Event Orders (BEOs), event summaries, function details, and operational updates to ensure accuracy, consistency, and timely communication to all relevant departments.
• Lead weekly BEO meetings with operational departments to review upcoming events, communicate client requirements, resolve operational challenges, and ensure seamless event execution.
• Monitor event progress, post-event feedback, and guest satisfaction reports to identify trends, address service gaps, and implement continuous improvement initiatives.
• Oversee Meetings & Events (M&E) sales performance, including revenue generation, conversion rates, forecast accuracy, pipeline development, upselling, and space utilization.
• Lead weekly M&E pace reviews and pipeline discussions with the team to monitor business performance, identify opportunities, and implement action plans to achieve revenue targets.
• Prepare, review, and submit accurate weekly and monthly M&E forecasts, sales reports, performance analyses, and presentations for management review.
• Collaborate closely with the Director of Sales (DOS) / Director of Sales & Marketing (DOSM) to develop business strategies, revenue plans, and action plans to achieve the hotel's commercial objectives.
• Establish, implement, and continuously improve event-related Standard Operating Procedures (SOPs), processes, tools, and templates to enhance operational efficiency and service consistency.
• Coach, mentor, and develop team members through regular performance reviews, training, briefings, and post-event evaluations to strengthen team capabilities and maintain high service standards.
• Oversee event-related financial processes, including quotations, contracts, billing, revenue tracking, and post-event reconciliation, ensuring compliance with hotel financial policies and procedures.
• Review event packages, pricing strategies, promotions, and upselling initiatives to maintain market competitiveness and maximize revenue opportunities.
• Build and maintain strong relationships with corporate clients, event organizers, wedding planners, travel partners, and other key business accounts to generate repeat business and new sales opportunities.
• Coordinate and oversee familiarization visits, client appointments, and site inspections to showcase the hotel's event facilities and services.
• Actively promote the hotel's meeting facilities, banquet venues, accommodation, catering services, and other relevant offerings to prospective and existing clients.
• Ensure effective utilization of IHG systems and commercial tools, including Amadeus Delphi, Meeting Broker, RFP platforms, Cvent, and other relevant systems, to support sales activities, pipeline management, reporting, and event coordination.
• Work closely with Sales, Banquet Operations, Culinary, Finance, Front Office, and other relevant departments to ensure client requirements are clearly communicated, operationally feasible, and consistently delivered throughout the event planning process.
• Participate in Sales & Marketing meetings, management meetings, and other relevant discussions to provide updates on event performance, business opportunities, forecasts, and operational matters.
• Represent the hotel at industry trade shows, networking functions, exhibitions, client events, and other business development activities as required.
• Ensure all event activities comply with hotel policies, IHG brand standards, health and safety requirements, and applicable regulatory requirements.
• Perform any other duties and responsibilities as assigned by Management from time to time.

Pay: RM10,000.00 - RM12,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development
• Vision insurance

Application Question(s):

• Do you have experience managing event revenue targets, sales conversion, and weekly or monthly forecasting?
• Do you have experience leading an Events or Meetings & Events team in a hotel environment?

Work Location: In person