Full Time Live Chat Support-Customer Service (In person) Jobs, Salary up to MYR 2,500 in Megan Jewellery Pulau Pinang - Maukerja

Job Responsibilities

• Respond to customer enquiries via live chat, WhatsApp, social media, email, and phone in a timely and professional manner.
• Assist customers with product information, order enquiries, payment verification, delivery status, returns, exchanges, and after-sales support.
• Resolve customer complaints and issues efficiently while ensuring a positive customer experience.
• Build and maintain good relationships with customers by providing friendly and personalized service.
• Accurately update customer information, enquiries, and order records in the system.
• Coordinate with internal departments (sales, warehouse, logistics, and marketing) to ensure customer requests are handled promptly.
• Monitor and respond to messages received through e-commerce platforms and social media channels.
• Support online promotional campaigns by assisting customers with vouchers, discounts, and campaign enquiries.
• Assist with simple product content creation, including taking product photos or short videos for social media and e-commerce platforms when required.
• Support live-selling sessions (Live Host) by preparing products, responding to live chat enquiries, and following up with customers after live sessions.
• Perform general administrative and customer service duties assigned by the supervisor.

Job Requirements

• Previous experience in customer service, live chat support, or e-commerce is an advantage (Fresh graduates are encouraged to apply).
• Minimum SPM qualification.
• Willing to work 6 days per week.
• Able to work on shifts (Morning & Afternoon), weekends, and public holidays.
• Basic computer literacy and proficiency in Microsoft Office.
• Familiarity with Shopee, TikTok Shop, Lazada, Facebook, Instagram, or other e-commerce/social media platforms is an advantage.
• Strong communication and problem-solving skills with a customer-first mindset.
• Able to multitask, work in a fast-paced environment, and handle enquiries professionally.
• Proficient in English and Bahasa Malaysia.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion

Application Question(s):

• Willing to perform Live Host?
• Willing to work 6 days per week and during weekend?

Work Location: In person