- Johor Bahru Johor Malaysia
Full Time Customer Program Manager Jobs, in NPAworldwide Johor - Maukerja
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Job Description
Responsibilities
Job Description
Account & Delivery Management: Oversee all commercial requirements for assigned accounts and partner with a multifunctional Customer Focus Team (CFT) to ensure product and service delivery matches client expectations.
Commercial Performance & Risk Control: Emphasize benefit realization, contract adherence, and scope creep management to sustain quoted profit margins, reduce risks, and leverage opportunities.
Primary Point of Contact: Serve as the designated project liaison for client interactions.
Cross-Functional Alignment: Synchronize engineering, purchasing, planning, and manufacturing tasks to fulfill customer requests.
Status Tracking & Updates: Track each project stage utilizing reports and maintain ongoing communication with the client.
Engineering Change & Cost Recovery: Oversee timely ECO (Engineering Change Order) implementation by EC teams and report financial impacts to recover E&O (Excess and Obsolete) costs from customers.
Inquiry & Issue Resolution: Address client questions, concerns, and complaints directly.
Documentation & Launch Oversight: Ensure all mandatory technical and program documentation is supplied by the client to support successful product launches and modifications.
Program Profitability: Safeguard and drive the profitability of assigned programs. Team Supervision: Direct the operations and workflows of the Planning and Program teams.
Cost Reduction Programs: Establish, execute, and evaluate cost reduction and localization initiatives alongside the client.
Contract & SOW Compliance: Maintain alignment with customer specifications, Statements of Work (SOW), and contractual obligations, ensuring any unlisted agreements are formally documented.
Relationship Building: Strengthen business partnerships and enhance client satisfaction.
Client Reviews: Facilitate progress tracking through weekly, monthly, or quarterly business reviews regarding commitments, shipments, and general account milestones.
CFT Coordination: Partner with CFT members to satisfy client-agreed benchmarks spanning quality, testing, production processes, and raw materials.
Financial Coordination: Track, report, and facilitate resolution of outstanding accounts receivable (AR) matters.
Pricing & Cost Adjustments: Authorize standard cost revisions, update pricing models, and bill clients for applicable PPV (Purchase Price Variance) or raw material premiums.
Qualifications
Knowledge/Skills/Competencies:
Interpersonal & Communication: Skilled at collaborating with diverse audiencesfrom executive leaders and clients to manufacturing personnel and vendorswith an approachable, people-oriented attitude.
Analytical & Business Sense: Strong quantitative capabilities, logical reasoning, and commercial acumen.
Leadership & Teamwork: Demonstrated experience guiding teams, marked by collaborative work habits, emotional maturity, and effective leadership.
Systems Proficiency: Practical familiarity with SAP is favored.
Financial & Forecasting Literacy: Ability to forecast revenue, oversee expenditure, and ensure adherence to commercial quotes and contract agreements.
Data Interpretation & Problem Solving: Proficient in assessing supply chain data, technical operations, and financial statements, as well as handling customer queries and escalation paths.
Executive Presentation: Competence in delivering structured, professional updates to internal leadership and client executives.
Management Expertise: Established capabilities across process, technical, functional, and personnel management.
Work Style: Self-directed, client-centric, resilient under tight schedules, and driven by an optimistic mindset.
Typical Experience
Professional Background: 10 to 15 years of relevant professional experience, preferably in program management in a related manufacturing environment.
Leadership Tenure: Includes 3 to 5 years in a direct managerial or supervisory capacity.
Why Is This a Great Opportunity
Account & Delivery Management: Oversee all commercial requirements for assigned accounts and partner with a multifunctional Customer Focus Team (CFT) to ensure product and service delivery matches client expectations.
Commercial Performance & Risk Control: Emphasize benefit realization, contract adherence, and scope creep management to sustain quoted profit margins, reduce risks, and leverage opportunities.
Primary Point of Contact: Serve as the designated project liaison for client interactions.
Cross-Functional Alignment: Synchronize engineering, purchasing, planning, and manufacturing tasks to fulfill customer requests.
Status Tracking & Updates: Track each project stage utilizing reports and maintain ongoing communication with the client.
Engineering Change & Cost Recovery: Oversee timely ECO (Engineering Change Order) implementation by EC teams and report financial impacts to recover E&O (Excess and Obsolete) costs from customers.
Inquiry & Issue Resolution: Address client questions, concerns, and complaints directly.
Documentation & Launch Oversight: Ensure all mandatory technical and program documentation is supplied by the client to support successful product launches and modifications.
Program Profitability: Safeguard and drive the profitability of assigned programs. Team Supervision: Direct the operations and workflows of the Planning and Program teams.
Cost Reduction Programs: Establish, execute, and evaluate cost reduction and localization initiatives alongside the client.
Contract & SOW Compliance: Maintain alignment with customer specifications, Statements of Work (SOW), and contractual obligations, ensuring any unlisted agreements are formally documented.
Relationship Building: Strengthen business partnerships and enhance client satisfaction.
Client Reviews: Facilitate progress tracking through weekly, monthly, or quarterly business reviews regarding commitments, shipments, and general account milestones.
CFT Coordination: Partner with CFT members to satisfy client-agreed benchmarks spanning quality, testing, production processes, and raw materials.
Financial Coordination: Track, report, and facilitate resolution of outstanding accounts receivable (AR) matters.
Pricing & Cost Adjustments: Authorize standard cost revisions, update pricing models, and bill clients for applicable PPV (Purchase Price Variance) or raw material premiums.
Qualifications
Knowledge/Skills/Competencies:
Interpersonal & Communication: Skilled at collaborating with diverse audiencesfrom executive leaders and clients to manufacturing personnel and vendorswith an approachable, people-oriented attitude.
Analytical & Business Sense: Strong quantitative capabilities, logical reasoning, and commercial acumen.
Leadership & Teamwork: Demonstrated experience guiding teams, marked by collaborative work habits, emotional maturity, and effective leadership.
Systems Proficiency: Practical familiarity with SAP is favored.
Financial & Forecasting Literacy: Ability to forecast revenue, oversee expenditure, and ensure adherence to commercial quotes and contract agreements.
Data Interpretation & Problem Solving: Proficient in assessing supply chain data, technical operations, and financial statements, as well as handling customer queries and escalation paths.
Executive Presentation: Competence in delivering structured, professional updates to internal leadership and client executives.
Management Expertise: Established capabilities across process, technical, functional, and personnel management.
Work Style: Self-directed, client-centric, resilient under tight schedules, and driven by an optimistic mindset.
Typical Experience
Professional Background: 10 to 15 years of relevant professional experience, preferably in program management in a related manufacturing environment.
Leadership Tenure: Includes 3 to 5 years in a direct managerial or supervisory capacity.
Why Is This a Great Opportunity
- Strategic Account & Program Management Offers the opportunity to oversee key customer accounts and manage end-to-end program delivery within a dynamic manufacturing environment.
- Commercial & Financial Management Exposure Develops expertise in contract management, pricing strategies, cost control, revenue forecasting, and overall program profitability.
- Cross-Functional Leadership Provides extensive exposure to coordinating engineering, purchasing, planning, and manufacturing teams to achieve business and customer objectives.
- Client Relationship & Business Development Strengthens commercial acumen through direct engagement with key clients, executive stakeholders, and business partners while driving customer satisfaction and long-term partnerships.
- Senior Management & Career Advancement Offers a leadership platform to supervise Planning and Program teams, drive cost-reduction initiatives, manage business risks, and influence strategic operational decisions.
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