A. Quality System Management
- Maintain and improve the Quality Management System (QMS).
- Ensure compliance with ISO 9001 and other applicable quality standards.
- Prepare, review, and update quality procedures, work instructions, and documentation.
- Ensure proper control of quality records and documents.
- Support internal audits, external audits, and customer audits.
B. Quality Control and Inspection
- Monitor product quality throughout the manufacturing process.
- Ensure incoming materials, in-process products, and finished products meet specifications.
- Review inspection reports, test results, and quality records.
- Coordinate with the QC team to resolve inspection failures and non-conformities.
- Ensure measuring and testing equipment is properly calibrated.
C. Non-Conformance and Corrective Action
- Investigate customer complaints, internal defects, and product failures.
- Conduct root cause analysis using tools such as 5 Why Analysis, Fishbone Diagram, and 8D Reports.
- Establish and monitor Corrective and Preventive Actions (CAPA).
- Verify the effectiveness of corrective actions taken.
- Monitor defect rates, scrap, rework, and customer rejection trends.
D. Process Quality Improvement
- Work with Production, Engineering, and other departments to improve manufacturing processes.
- Identify potential quality risks and implement preventive measures.
- Participate in process improvement projects to reduce defects and waste.
- Support the implementation of quality tools such as FMEA, Control Plan, SPC, and MSA where applicable.
- Monitor quality Key Performance Indicators (KPIs) and prepare performance reports.
E. Customer and Supplier Quality
- Handle customer quality complaints and prepare investigation reports.
- Coordinate with customers on quality issues, corrective actions, and improvement plans.
- Work with Purchasing and suppliers to resolve incoming material quality problems.
- Evaluate supplier corrective action reports and monitor their effectiveness.
- Support customer requirements, product approvals, and quality documentation.
F. Production Support and Training
- Provide quality guidance to production personnel.
- Ensure employees follow approved procedures and quality standards.
- Conduct quality awareness training when required.
- Support new product introduction, process validation, and engineering changes.
- Escalate major quality issues to management and recommend appropriate containment actions.
Pay: RM3,000.00 - RM3,500.00 per month
Work Location: In person