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Applications closed on 19 Oct 2026.
Senior - Guest Service Assistant - Orchard Cluster by Far East Hospitality
FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.
Posted a month ago • Closed 19 Oct 2026
Job Description
Responsibilities
*******ONLY SINGAPOREANS MAY APPLY********
Summary
This position ensures a smooth and positive guest experience by handling requests, inquiries, and feedback in a professional and courteous manner. The role involves close coordination with the Concierge team to support guest arrivals and departures.
Responsibilities
Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
Collaborate closely with Concierge on guests ‘arrival and departure.
Establish contacts with house guests/ long-staying guests and offer assistance when needed.
Conduct courtesy calls to guests.
Stay well-versed and updated on all tourist-related information.
Maintain and manage stock of promotional materials for daily operations. Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements
Minimum Secondary school education or equivalent; hospitality or customer service experience preferred..
Friendly and service-oriented, with good communication and interpersonal skills.
Team player who can work closely with Front Office and other hotel departments.
Neat and professional appearance with a positive work attitude.
Willing to work rotating shifts, weekends, and public holidays.
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
Summary
This position ensures a smooth and positive guest experience by handling requests, inquiries, and feedback in a professional and courteous manner. The role involves close coordination with the Concierge team to support guest arrivals and departures.
Responsibilities
Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
Collaborate closely with Concierge on guests ‘arrival and departure.
Establish contacts with house guests/ long-staying guests and offer assistance when needed.
Conduct courtesy calls to guests.
Stay well-versed and updated on all tourist-related information.
Maintain and manage stock of promotional materials for daily operations. Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements
Minimum Secondary school education or equivalent; hospitality or customer service experience preferred..
Friendly and service-oriented, with good communication and interpersonal skills.
Team player who can work closely with Front Office and other hotel departments.
Neat and professional appearance with a positive work attitude.
Willing to work rotating shifts, weekends, and public holidays.
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.